Hospitality Lobby Ambassador -35905
About The Position
Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.” Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.
Requirements
- 5+ years in Hospitality
- State or municipality mandated security officer licenses
- Minimum High School Diploma, GED or the equivalent
- Must have reliable means of communication and transportation
- Must have a security guard license or be able to obtain one within an acceptable period
- Strong interpersonal communication skills and friendly, professional demeanor
- Neat and professional appearance
- Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
- Write routine correspondence, to include log entries and incident reporting
Nice To Haves
- Previous contract security, law enforcement, military, customer service experience helpful
Responsibilities
- Maintain a enthusiastic demeanor while aiding customers, employees, visitors, and guests
- Maintain a high energy presence in the facility / building assigned
- Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
- Greet customers, visitors, staff, tenants, guests in a professional manner always
- Answers questions and assists guests in a hospitality focused, supportive manner
- Answer all phones in a professional manner
- Permit authorized persons to enter property
- Know the facility / building policies and procedures, and enforce them within the required limits
- Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
- Follow established emergency action planning and procedures
- Monitor alarms and systems, as required
- Prepare reports on accidents, incidents, and suspicious activities, as directed
- The essential duties and responsibilities may differ by customer location assigned
Benefits
- Harvard Protection Services offers a competitive hourly pay rate with health & welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
