Hospitality Hostess -35905

Harvard•Manhattan, NY

16h•$29

About The Position

Company Overview: Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.” Job Summary: Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees. About Harvard Protection Services: Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers. Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities

Requirements

5+ years in Hospitality
Minimum Hospitality degree or equivalent
Must have reliable means of communication and transportation
Must be able to obtain a security guard license within an acceptable period
Strong interpersonal communication skills and friendly, professional demeanor
Neat and professional appearance
Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
Write routine correspondence, to include log entries and incident reporting

Nice To Haves

Previous contract security, law enforcement, military, customer service experience helpful

Responsibilities

Maintain a enthusiastic demeanor while aiding customers, employees, visitors, and guests
Maintain a high energy presence in the facility / building assigned
Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
Greet customers, visitors, staff, tenants, guests in a professional manner always
Answers questions and assists guests in a hospitality focused, supportive manner
Answer all phones in a professional manner
Permit authorized persons to enter property
Know the facility / building policies and procedures, and enforce them within the required limits
Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
Follow established emergency action planning and procedures
Monitor alarms and systems, as required
Prepare reports on accidents, incidents, and suspicious activities, as directed
The essential duties and responsibilities may differ by customer location assigned