Lobby Ambassador

JLL•Holmdel Township, NJ

11d•$36,442 - $45,552•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Start date of February 16th The Lobby Ambassador delivers exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service. This client-facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre-arrival to departure while creating a welcoming environment for all visitors, employees, and callers. Your day-to-day tasks will include: Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments Act as central point of contact for campus information, wayfinding, and activity coordination Provide meeting support, reception services, and personal assistance as needed

Requirements

Minimum 2-3 years of customer service or hospitality-related experience
Excellent verbal and written communication skills
Strong interpersonal skills with passion for creating exceptional guest experiences
Proven ability to multi-task and prioritize while maintaining accuracy and service quality
Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
Flexibility and positive attitude when managing changing priorities
Professional demeanor with confidence and responsiveness in customer service situations

Nice To Haves

Experience in corporate hospitality or workplace services environment
Knowledge of local area attractions, dining, and entertainment options
Familiarity with facilities management operations and service coordination
Experience with mail services and administrative support functions
Background in event coordination or meeting support services
Additional language skills to serve diverse clientele
Experience with workplace technology platforms and information systems

Responsibilities

Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
Act as central point of contact for campus information, wayfinding, and activity coordination
Provide meeting support, reception services, and personal assistance as needed