Lobby Ambassador

JLL • Milpitas, CA

11d • Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Lobby Ambassador - JLL The Lobby Ambassador delivers exceptional client and guest experiences through face-to-face engagement, proactive communication, and outstanding service. This client-facing role combines hospitality expertise with workplace support, ensuring seamless service delivery from pre-arrival to departure while creating a welcoming environment for all visitors, employees, and callers. The successful candidate will be expected to begin employment on February 16, 2026.

Requirements

• Minimum 2-3 years of customer service or hospitality-related experience
• Excellent verbal and written communication skills
• Strong interpersonal skills with passion for creating exceptional guest experiences
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Flexibility and positive attitude when managing changing priorities
• Professional demeanor with confidence and responsiveness in customer service situations

Nice To Haves

• Experience in corporate hospitality or workplace services environment
• Knowledge of local area attractions, dining, and entertainment options
• Familiarity with facilities management operations and service coordination
• Experience with mail services and administrative support functions
• Background in event coordination or meeting support services
• Additional language skills to serve diverse clientele
• Experience with workplace technology platforms and information systems

Responsibilities

• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
• Act as central point of contact for campus information, wayfinding, and activity coordination
• Provide meeting support, reception services, and personal assistance as needed

Benefits

• Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
• Some of these benefits may include:
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed