Hospitality Director

Contigo Catering•Austin, TX

45d•Onsite

About The Position

Launched in 2014, Contigo Catering grew out of roots in the Contigo family ranch in Fredericksburg and Contigo Restaurant in Austin. Now our own independent company responding to rapid growth and high demand, we are a leader in custom catering in Central Texas. From backyard gatherings to large corporate banquets, Contigo Catering has the know-how to turn any special day into a memorable celebration... served with a slice of Texas hospitality. Our events are noteworthy for their custom crafted menus, exceptional hospitality, eye for style, seamless coordination, unique bar service, and a special catalog of package additions. maintain a cohesive, accurate, and efficient system between the two branches while utilizing effective administration to achieve assigned objectives. We’re looking for a Hospitality Director to serve as the on-site heartbeat of our events. This person acts as the main liaison between our team, clients, and venues, ensuring every event runs flawlessly and leaves guests with a lasting impression of Contigo’s warmth and professionalism. Reporting to the Executive VP of Operations, this role functions much like a General Manager in a restaurant—except every “restaurant” is different, every day. You’ll lead with energy, empathy, and precision while managing event teams, client relationships, and all on-site logistics. If you’re highly social, thrive in fast-moving environments, and love the idea of turning chaos into celebration, you’ll feel right at home here.

Requirements

3+ years of hospitality management experience (restaurant, hotel, or catering required)
Demonstrated bartending experience
Strong organizational, communication, and interpersonal skills
Experience leading teams and managing hourly staff
Skilled with Google Workspace and Microsoft Office; Total Party Planner or similar software required
Passion for food, drink, and Texas-style hospitality
Flexibility to work evenings, weekends, and holidays during event seasons
Reliable transportation required

Responsibilities

Serve as the operational and cultural leader for all event hospitality and service functions, similar to a restaurant GM
Oversee the recruitment, hiring, training, and development of all hourly event staff, including Event Managers, Captains, Bartenders, and Utility Staff
Build and maintain a strong bench of hospitality talent, ensuring coverage, consistency, and growth opportunities
Create and maintain scorecards and performance metrics for event staff and use them to guide promotions, recognition, and accountability
Partner with senior leadership to align staffing levels, pay structures, and training programs with event load and business goals
Identify potential leaders within the event staff team and develop clear promotion pathways
Design and conduct on-site training programs to ensure service consistency across all event types
Oversee onboarding and ongoing skill-building for event managers, captains, and bartenders
Regularly observe and coach staff in the field, providing real-time feedback and reinforcing service standards
Develop and maintain written training materials, checklists, and SOPs for all event roles
Arriving early to venues for setup walkthroughs and alignment with planners, venue contacts, and chefs
Leading pre-shift meetings and setting the tone for hospitality excellence
Overseeing the event flow, anticipating and resolving issues, and ensuring service timing and quality align with expectations
Conducting post-event debriefs and using learnings to improve future execution
Represent Contigo Catering as a trusted face of hospitality excellence
Maintain strong relationships with planners, venues, and partners, ensuring the service side of each event reinforces Contigo’s reputation
Act as a client advocate when needed while balancing company priorities
Collaborate with Sales & Client Services to ensure smooth handoffs and consistent communication
Foster a positive, collaborative, and accountable environment that reflects Contigo’s core values
Plan and host occasional social or appreciation events for event staff to build connection and engagement
Work closely with leadership to evolve the Hospitality Department as the business grows, identifying new roles such as Training Manager, Staffing Coordinator, or On-site Training Facilitator