HOSPITALITY COORDINATOR

Union Rescue Mission•Los Angeles, CA

About The Position

The Hospitality Coordinator will be responsible for the day to day tasks for new and existing guests who are aspiring to be Apprentices and or participate in Work Therapy; working interdepartmentally, to manage and maintain the upkeep of assigned task.

Requirements

Excellent organization skills
Must have intermediate to advanced level working knowledge of Microsoft Office applications and be internet savvy.
Flexible schedule: willing to work on weekends and evenings, as needed.
Must possess excellent people and customer service skills and be comfortable speaking in a large group setting and conducting tours of the facility.
Able to stand for extended periods of time.
Able to participate in activities related to event decoration, set up and tear down.
Able to lift at least 30lbs.

Nice To Haves

Bachelor’s degree in related field, preferred.
Bilingual (Spanish), preferred.
Prior experience working with or serving homeless families, preferred.
Minimum of 2-year prior experience in a customer service-oriented setting; ideally with non-profit organization work, preferred.
Managing volunteers, preferred.

Responsibilities

Responsible for recruitment, orientation, engagement and retention; works closely with all Department Leads/Managers.
Coordinate and facilitate all meetings, training and curriculum development for Apprentices and Work Therapy participants.
Liaison between all Departments and participants.
Plan and host new participant orientations; give tours of the facility, as needed.
Work closely with all emergency services program administrators, leads and management.
Facilitate conflict resolution and intervene to diffuse any potential volatile and/or hostile situations, as needed.
Attend scheduled department/team meetings, as requested.
Conduct other duties and projects as assigned by the Manager of Programs.
Commitment to URM mission, vision, and core values.
Encourage guests in their faith and growth in Jesus Christ.