Hospitality Concierge Coordinator

IDEXX • Westbrook, ME

5d

About The Position

PRIMARY DUTIES AND RESPONSIBILITIES:
Coordinate multiple projects and programs to support business objectives and assist project managers in the coordination and completion of projects.
Create, review and/or maintain project plans, timelines, databases and other supporting tools to track and report progress of key deliverables.
Identify, schedule and coordinate project and program meetings, deliverables, milestones and required tasks.
Track progress vs. plan, and resolve scheduling conflicts.
Create reports; maintain and update data; and create and maintain process documentation as needed for each project. Update and maintain internal systems as needed.
Create and establish project tracking metrics and reporting to ensure timely and on budget completion.
Prepare reports for management and staff. May present reports to management and staff.
Confer with various cross functional staff to outline tasks in the work plan.
Communicate project progress via reports, routine updates and business meetings.
Communicate project results which may include new reports and/or processes for the business.
Work closely with the management team and the functional leaders to analyze, report, and drive the critical projects, plans, events and action items through to completion.
Provide key support in coordinating and/or executing planned events, programs, field travel, etc.
Identify, create and establish standards and procedures for project reporting and documentation.
Work with teams to identify and develop process improvements.
Audit documentation to ensure compliance with IDEXX processes and ISO standards, if applicable.
Assist in developing training requirements, training new enhancements and conduct training sessions as necessary.
May assist and/or lead smaller, basic projects and/or programs.

Requirements

• Strong computer skills - MS Office (i.e. Word, Excel, etc.)
• Ability to devise tracking systems and efficient reporting
• Ability to learn to update internal website
• Strong organizational skills with the ability to prioritize and follow-up
• Ability to multitask
• Strong attention to detail
• Effective project administration skills and/or task management skills. Project management skills a plus.
• Self-starter
• Strong written and verbal communication skills as well as interpersonal skills.
• Must be able to interface effectively with individuals from multiple departments at multiple levels.
• Ability to deliver trainings and presentations
• Ability to work independently, as a team member, and as a team leader
• Ability to develop standards and practices within discipline
• Associates degree or equivalent combination of education and experience required.

Nice To Haves

• Database/Access experience preferred
• Project management skills a plus.
• Bachelors degree or equivalent preferred.

Responsibilities

• Coordinate multiple projects and programs to support business objectives
• Assist project managers in the coordination and completion of projects
• Create, review and/or maintain project plans, timelines, databases and other supporting tools to track and report progress of key deliverables
• Identify, schedule and coordinate project and program meetings, deliverables, milestones and required tasks
• Track progress vs. plan, and resolve scheduling conflicts
• Create reports; maintain and update data; and create and maintain process documentation as needed for each project
• Update and maintain internal systems as needed
• Create and establish project tracking metrics and reporting to ensure timely and on budget completion
• Prepare reports for management and staff
• Confer with various cross functional staff to outline tasks in the work plan
• Communicate project progress via reports, routine updates and business meetings
• Communicate project results which may include new reports and/or processes for the business
• Work closely with the management team and the functional leaders to analyze, report, and drive the critical projects, plans, events and action items through to completion
• Provide key support in coordinating and/or executing planned events, programs, field travel, etc.
• Identify, create and establish standards and procedures for project reporting and documentation
• Work with teams to identify and develop process improvements
• Audit documentation to ensure compliance with IDEXX processes and ISO standards, if applicable
• Assist in developing training requirements, training new enhancements and conduct training sessions as necessary
• May assist and/or lead smaller, basic projects and/or programs

Benefits

• An hourly rate target of $29-$31/hour based on experience
• Opportunity for annual cash bonus
• Opportunity for performance based annual merit increase
• Health / Dental / Vision Benefits Day - One
• 5% matching 401k
• Generous PTO benefits
• Additional benefits including but not limited to pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees