Hospitality Center Worker (Customer Service) at Groveland Correctional Facility
About The Position
The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation. At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination. We seek part-time Hospitality Center Staff to join our Hospitality Center Network in greeting and assisting family members on weekends as they prepare to enter Groveland Correctional Facility. This position (a Hospitality Center Staff member) exclusively works on Saturdays and Sundays from 7am - 2:15pm, with holidays paid at time and a half. This position requires clearance by the New York State Department of Correction and Community Supervision (DOCCS). Candidates must be able to obtain and maintain Department of Correction and Community Supervision (DOCCS) clearance to work in facilities operated by the Department of Correction and Community Supervision (DOCCS).
Requirements
- High school diploma or equivalent is required.
- Must be dependable and professional
- Excellent interpersonal and communication skills
- Strong problem-solving skills
- Enjoy working with children
- Ability to interact with a multicultural population is essential
- Must be able to adapt to change as the program dictates
- Good organizational, communication, and problem-solving skills
Responsibilities
- Greet visitors; assist them in signing in and understanding visiting procedures and redirect visitors who may be at the wrong facility or present on a day when their loved one cannot receive a visit.
- Record required daily data in a log; communicate daily data to the supervisor and DOCCS authorities as appropriate.
- Assist with visiting emergencies; communicate information about any emergencies to the supervisor, Department of Corrections and Community Supervision authorities, and others as required.
- Respond to general inquiries for program information.
- Disseminate resource information (approved by the facility Deputy Superintendent for Programs) to visitors.
- Maintain a clean and safe environment in accordance with all infection and safety control policies.
- Report all physical plant problems to the supervisor, when appropriate, and prison authorities.
- Maintain inventory and coordinate purchases with Regional Program Supervisor and Program Coordinator.
- In-person attendance is required to collaborate with co-workers.
- Perform other duties as assigned.
Benefits
- Participation in 403(b) and New York State Paid Sick Leave Pay for part-time employment.
- Career development through ongoing training and individual development plans.
- Opportunity for job advancement and promotions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
