Hospitality Associate

Crimson Wine Group Ltd.•San Luis Obispo, CA

34d•$17 - $19•Onsite

About The Position

The Hospitality Associate is responsible for ensuring that guests at the winery receive impeccable customer service, while sampling our award-winning wines and learning about our vineyards, history and wine making practices. We are seeking a positive, enthusiastic, self-starter who is flexible and loves working in a team environment. The candidate must be passionate about wine and have the ability to sell and develop lasting relationships with guests.

Requirements

Must have knowledge of wine and food and continually take initiative to continue learning
Strong written and verbal communication skills
Sales aptitude
Comfortable speaking in front of crowds
Able to prioritize, manage time and remain calm under pressure in a fast-paced venue
Must be able to lift 40 lbs.
Able to stand, walk, bend, reach throughout an 8-hour shift with occasional pushing, stooping and pulling in indoor and outdoor work environments
Manual dexterity to handle, polish glassware
Must possess or have ability to acquire a Wine service and Food Handler's certifications
Must be able to work a flexible schedule including evenings and weekends
Must be at least 21 years of age

Nice To Haves

Experience with a luxury wine brand a plus

Responsibilities

Greet all visitors with gracious hospitality
Act as Ambassador to the estate and to Crimson Wine Group
Provide informative, engaging and personalized tour and tasting experiences
Educate guests about the winery story, wines, and brand
Inform and recommend to guests the benefits of Wine Club
Effectively suggest and sell wine and wine club memberships
Drive revenue by selling wine, merchandise, tasting, and memberships to guests
Participate in special events and team meetings
Actively continue education in wine production, viticulture, and winery history
Represent the winery at outside functions when necessary
Follow all company safety guidelines including Responsible Beverage Service
Set up / break down all indoor and outdoor tasting room spaces
Open and verify condition of wines
Prepare printed guest materials
Open/Close POS system/registers
Stock wine and merchandise on tasting room floor and storerooms
Perform sales transactions for carry-out and shipping orders
Maintain clean and organized guest spaces at all times
Assist with weekly and monthly inventory of items for the Tasting Room, includes wine and non-wine
RedChirp response and monitoring of texts
Social Media curation for stories in collaboration with marketing and with Winemaker on vineyard/winemaking content
Assist management with monthly inventory counts and restocking
Assist with in-house shipping orders
Lead for seasonal Vineyard and Trade visits and tours
Staff all Sunset Series and Gather on the Green events
Support private, signature, and club events, which may include evening shifts
Assist with outreach efforts as directed by Tasting Room Manager
In absence of management, providing leadership to the tasting room team and overseeing all tasting room operations, including opening and closing procedures as a keyholder.