Hospitality Associate
About The Position
Block by Block is looking for the friendliest people who enjoy working with the public. If you love interacting with people but are looking for more variety in your assignments, this might be the job for you! Hospitality Ambassadors are often like the cheerleaders for the local places we serve because they: Continually greet and find ways to interact with nearly everyone they come into contact with to offer a greeting and friendly conversation. Help visitors by making suggestions of activities, attractions, and restaurants. In many cases, if someone knows where they are going, such as a resident or employee, we still want to offer friendly greetings and interactions to everyone. Professionally represent not only us but our customers, and they realize we're highly visible and operate in one of our cities' most important fishbowls. Take action when something out of the ordinary happens, which may require police, fire, EMS, or social service outreach professionals. As a Hospitality Ambassador, no two days are ever the same, but a typical day will likely include the following responsibilities: Be Visible and Be Really Friendly: Our job is to be a visible presence and create continual friendly interactions with the people in the public space we serve, and to be a reassuring, helpful presence. Ongoing Reporting: Be comfortable using our simple smartphone app to report normal activities and incidents.
Requirements
- Must have the physical capacity to walk continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break).
- Must be able to work outdoors in all conditions with provided inclement weather gear.
- Must be able to see, frequently stoop, bend, squat, reach, and frequently lift up to 25 pounds during an eight-hour shift.
- Must have a basic understanding of the English language, including the ability to speak, read, and write basic English to communicate with the public, understand and implement instructions, and create basic reports.
- Acts in compliance with Block by Block performance standards.
Nice To Haves
- Customer service + Hospitality
- Strong communication skills (verbal and written)
- Ability to work outdoors in ALL weather conditions
- Valid Driver's License
- prior experience in customer service, hotel, retail, private security, and other forms of public service.
Responsibilities
- Continually greet and find ways to interact with nearly everyone they come into contact with to offer a greeting and friendly conversation.
- Help visitors by making suggestions of activities, attractions, and restaurants.
- Offer friendly greetings and interactions to everyone.
- Professionally represent not only us but our customers
- Take action when something out of the ordinary happens, which may require police, fire, EMS, or social service outreach professionals.
- Be a visible presence and create continual friendly interactions with the people in the public space we serve, and to be a reassuring, helpful presence.
- Be comfortable using our simple smartphone app to report normal activities and incidents.
Benefits
- Medical with available FSA and/or HSA
- Dental
- Vision
- Short-Term and Long-Term Disability
- Life, and Accidental Death and Dismemberment
- Critical Illness
- Accident
- Vacation
- Sick Time and/or PTO (Only where required by local requirements and contract agreements)
- Paid Leave (only where required by law)
- Holidays (only where required by contract agreement)
- Floating Holidays (only where required by contract agreement)
- Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA)
- Jury Duty (only where required by law)
- 401K Retirement Savings Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
