Hospitality and Events Supervisor

Fenwick & West•Palo Alto, CA

13d•$84,000 - $120,000•Onsite

About The Position

We have an opening in our Facilities Department for a Hospitality and Events Supervisor. This position is responsible for mentoring, training and supervising the reception and catering staff in the Silicon Valley office, including: event and meeting planning and catering, food/beverage service, supply ordering and kitchen and conference room support. This person will need to be able to communicate and collaborate with other departments, practice groups, facilities staff and other offices to ensure needs are met and best practices are implemented. This is a full-time exempt position and requires 100% onsite presence in our Silicon Valley office.

Requirements

Exceptional customer service skills and the ability to handle constructive feedback or requests in a calm, courteous, willing and diplomatic manner.
Strong interpersonal and written and verbal communication skills.
Ability to prioritize and handle multiple tasks simultaneously with minimal supervision.
Professional demeanor and the ability to effectively supervise, mentor and train staff.
Proficiency in MS Office, Excel, MS Word, Outlook, conference room reservation software and other applications as may be required.
High level of attention to detail.
Ability to work under tight deadlines and/or in challenging situations.
Ability to maintain a high level of confidentiality.
Ability to attend events during and after hours and/or travel, as needed.
Reporting to the Catering and Events Manager, the ideal candidate will have a minimum of 3 years of supervisory experience in the catering or food service industry.

Nice To Haves

Previous law firm and/or hospitality experience preferred.
Bachelor's degree preferred.

Responsibilities

Supervises, mentors and trains the Silicon Valley reception and catering teams and any onsite non-employee service providers, vendors or temporary employees to ensure they provide efficient, professional and expedient customer service to clients, partners and employees.
Maintains a high level of customer service and mastery of good first impressions within the reception and catering team.
Places (or supervises placement of) catering orders for all in-house or offsite meetings and reconciles invoices for accuracy (delivery time, quantities and headcount).
Responsible for maintaining catering and kitchen supply and equipment inventory and reports on same to manager on a regular basis.
Makes recommendations relating to the maintenance and service of equipment.
Responsible for overall maintenance of catering rooms, kitchens pantries, and conference rooms to ensure cleanliness, functionality and safety for all employees and vendors.
Conducts daily walk-throughs in the catering rooms, kitchens and conference rooms.
Ensures compliance with city, state and federal laws, regulations and codes (including OSHA).
Researches and recommends new catering vendors to manager. Solicits employee feedback regarding food vendors.
Maintains catering team schedule with input from manager.
Provides training on equipment, safety and injury prevention.
Ensures that setup arrangements (seating style, catering, light and door schedule changes, etc.) are executed for events.
Places beverage orders for special events and maintains alcohol inventory accordingly.
Processes (or oversees processing of) all catering invoices promptly and codes accurately for accounts payable.
Works in tandem with the Catering and Events Manager to ensure event requests are being handled in an accurate and timely manner.
Holds daily meetings with catering staff to go over event logs and meeting requests.
Holds weekly team meetings with Catering, Reception and Facilities teams to review and confirm the events for the upcoming week.
Assists with the oversight of firm sponsored events and the planning and implementation of catering or event assistance for the firm’s other onsite or offsite events whether attorney, staff, senior management or executive management events in the Bay Area.
Attends weekly meetings with the Catering and Events Manager to review plans for upcoming events.
Frequently reviews and checks for conflicts on the firmwide calendar, reporting any conflicts to the manager.
Assists with firmwide travel vendor, as needed.
Performs other related duties as assigned.