Hospitality Analyst

Dorsia•Miami, NY

11d•$65,000 - $70,000•Onsite

About The Position

As a Hospitality Analyst , you will play a pivotal role in ensuring every Dorsia member and restaurant partner receives exceptional service, seamless coordination, and timely, accurate communication. Sitting at the intersection of hospitality operations, member experience, and restaurant partnerships, this role acts as the operational backbone of Dorsia’s hospitality network. You will manage the end-to-end reservation process, nurture restaurant partner relationships, and provide timely, high-touch support to both partners and members. Success in this role means maintaining flawless coordination across partners and members, elevating the Dorsia brand experience, and contributing directly to member satisfaction, restaurant retention, and operational excellence. The ideal candidate is passionate about hospitality, experienced in client service, and thrives in a fast-paced, high-accountability environment. You bring a meticulous, customer-centric approach to every interaction, excel at problem-solving across diverse situations, and communicate clearly and professionally both in writing and in person. As a core member of an operation that runs on restaurant hours, this role requires flexibility to work some nights and weekend shifts.

Requirements

1–3 years of experience in hospitality, guest services, operations, or a related field.
Proven ability to manage time-sensitive workflows with precision and accountability.
Exceptional written and verbal communication, with the ability to uphold a polished, premium tone.
Strong organizational skills, structured thinking, superb attention to detail, and excellent time management.
Ability to problem-solve under pressure and respond quickly to unexpected challenges.
Thrives in a fast-paced environment, demonstrating adaptability, proactive initiative, and exceptional follow-through.
Exhibits a natural commitment to hospitality at its highest level, consistently demonstrating composure, empathy, and customer-centric thinking.
Experience working in a tech-driven work environment.
You will work from our office and have flexibility to work evenings, weekends, and peak hospitality hours as needed.

Nice To Haves

Prior experience working with restaurants, guest services, or membership-driven experiences.
Familiarity with hospitality technology systems or CRM platforms.

Responsibilities

Serve as the primary liaison to restaurant partners, aligning on availability, confirmations, and operational needs to maintain strong relationships post-sale.
Manage the end-to-end reservation process, overseeing that all Dorsia member reservations are confirmed accurately and promptly through proactive, organized operational workflows.
Ensure each partner and Dorsia member receives a premium, white-glove experience through thoughtful, timely communication.
Educate and empower restaurant partners to leverage Dorsia’s platform effectively and deliver best-in-class service.
Lead with subject matter expertise and find creative solutions to operational challenges.
Work cross-functionally to deliver on the needs and feedback of restaurant partners and members.
Collaborate with internal teams to streamline workflows, improve tools, and align hospitality operations with company goals.
Maintain Dorsia’s premium communication standards, ensuring clarity, warmth, and brand alignment across every interaction.