Hospital Operations Manager

Calusa Veterinary Center•Boca Raton, FL

20d•$70,000 - $90,000

About The Position

Veterinary Operations Manager Calusa Veterinary Center is seeking a full-time Operations manager to provide leadership and structure to our team of veterinarians, technicians, and support staff. With a solid understanding of the veterinary industry, and prior experience overseeing clinic operations, you'll be responsible for leading with clarity, managing multiple priorities, and contributing directly to the ongoing excellence of the clinic and the well-being of the animals we care for. As you join our team, expect to be supported in your work and home life with: All the benefits you deserve —medical, dental, vision, retirement—plus an employee pet discount because we know your pets are family, too. Catch your breath with paid holidays and PTO. We’re focused on making sure our hospital has the right tools to allow our doctors and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, CO2 laser, endoscopy, rhinoscopy, bronchoscopy, cold laser therapy, underwater treadmill, and ultrasound. We also offer hyperbaric oxygen therapy, acupuncture, rehabilitation, and pain management. We are a full-service, AAHA accredited 24 hour GP and ER small animal practice with 10 doctors and a large staff serving our clients in the Boca Raton, FL area for the past 20+ years. Our 10,000 square foot state-of-the-art facility is unlike any other in the area. We blend modern medicine with time-tested practices to provide the highest quality care.

Requirements

Experience: A minimum of 2-5 years of experience in veterinary practice management or a similar leadership role is typically required.
Leadership: Strong leadership, decision-making, and problem-solving skills are essential to lead and motivate a diverse team.
Communication: Excellent verbal and written communication skills for interacting with staff, clients, vendors, and regulatory bodies.
Business Acumen: Knowledge of business and financial management principles, including budgeting, P&L analysis, and human resources expertise.
Education: A bachelor's degree in business, veterinary management, or a related field is often preferred.

Responsibilities

Operational Leadership: Oversee the day-to-day functions, including reception, scheduling, billing, and medical records management, to ensure efficiency and optimal performance.
Team Management: Recruit, hire, train, supervise, and mentor all support staff (e.g., veterinary technicians, assistants, receptionists). This includes managing schedules, performance reviews, disciplinary actions, and fostering a positive work culture and cohesive team environment.
Financial Oversight: Manage budgets, monitor financial performance (including P&L statements), oversee accounts receivable and payable, and implement cost-effective measures to drive profitability.
Client Relations: Maintain a high standard of client satisfaction, address concerns promptly, and ensure a positive experience for both pets and owners.
Facilities & Inventory Management: Oversee the maintenance of the clinic, including equipment function and maintenance, cleanliness, and the ordering and control of all inventory and supplies.
Strategic Planning & Marketing: Collaborate with the practice owner(s) or Medical Directors to develop business strategies, implement growth initiatives, and coordinate marketing efforts to attract and retain clients.