Hospital Dining Operations Manager

Sodexo Careers•New Haven, CT

About The Position

Sodexo is seeking a highly motivated and flexible Hospital Dining Operations Manager to join our team at Yale New Haven Hospital in New Haven, CT. This is a crucial management role responsible for the entire patient meal delivery cycle. We need a strong leader who is not afraid to drive change and is dedicated to achieving operational excellence and high-level patient satisfaction within a dynamic union environment. Reporting to the Operations Manager 3, you will be responsible for the day-to-day management of patient food service operations, working closely with a strong existing staff to enhance efficiency and patient experience. If you are a proactive leader with union expertise ready to drive impactful change, elevate patient satisfaction, and manage financial and operational goals at a premier hospital, apply today!

Requirements

Proven management experience in high-volume food service operations, preferably in a hospital or institutional setting
Non-negotiable requirement: Strong union management experience.
Must be flexible and able to adapt to changing business needs and schedules.
Ability to motivate staff and champion new processes; must not be afraid of change.
Generally follows an 8:00 AM – 5:00 PM schedule, with weekends required when needed. (Must be flexible; hours may vary based upon the needs of the business).
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Manage comprehensive kitchen operations, including the tray line, meal delivery to patients, and tray retrieval.
Responsibilities include menu development, achieving KPI attainment, and ensuring strict adherence to both Client and Sodexo budgets.
Directly oversee diet office operations, ensuring accurate meal ordering and nutritional compliance for patients.
Interact frequently with Patient Experience Managers and be responsible for ensuring high-level patient satisfaction and exceptional dining experiences.
Oversee a large team of union employees.
Strong union management experience is required to maintain positive labor relations and ensure adherence to collective bargaining agreements.
Responsible for the management of frontline staff, including payroll and scheduling.
Act as a leader and advocate for operational improvement, helping to implement new processes and initiatives.
Develop and maintain effective relationships with nursing teams and other interdisciplinary staff to ensure seamless service integration.
Manage operational administrative functions, including payroll, demonstrate comfort with technology (e.g., patient meal systems, reporting software), and take on project management responsibilities as needed.