Hospital Liaison

Rotech Healthcare Inc.•Dania Beach, FL

About The Position

We are seeking a dedicated Liaison to join our team. In this position, you are responsible for working in conjunction with an assigned hospital’s Case Management / Continuing Care staff and personnel to plan, coordinate and facilitate discharge planning for home care services for patients receiving Respiratory and DME services. Facilitates delivery and set-up of equipment at point of discharge. Educates the patient and/or caregiver on the safe use and maintenance of the equipment. Bilingual preferred Tuesday thru Saturday or Wednesday thru Sunday

Requirements

Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
High school diploma or GED equivalent, required
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Email transmission and communication
Internet navigation and research
Microsoft applications; Outlook, Word and Excel
Office equipment; fax machine, copier, printer, phone and computer and/or tablet
Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
Understands use of all applicable home respiratory equipment and supplies
Mechanically inclined for the repair and troubleshooting of equipment
Requires sitting, walking, standing, talking and listening
Requires close vision to small print on computer and/or tablet and paperwork
Requires lifting (minimum of 65 pounds) and transporting of patient equipment
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company vehicle for the majority of the workday

Nice To Haves

Bilingual, preferred
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement, preferred
Experience in medical field and administrative record management, preferred
Three years of related work experience, preferred
Medical terminology, preferred

Responsibilities

Adheres to company policies and procedures in regards to using personnel protective safety equipment and services provided by the company
Assists in resolving customer equipment problems under emergency conditions
Assists with implementation of quality improvement programs to meet company and JCAHO standards
Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle’s safe operations
Complete and submit all required paperwork requirements (Referral Intake Forms, Insurance Verification Documents, Delivery Tickets, Clinical Liaison Activity Logs, etc.) and special information reports with specific deadlines in a timely fashion
Completes shipping papers when transporting hazardous materials
Coordinates the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up
Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations
Develops basic reimbursement knowledge, completely documents all information required to ensure reimbursement of equipment, products and services
Develops technical knowledge, as appropriate, of the HME or respiratory products
Identify, maintain, and develop relationships with hospital personal: case managers, social workers, physicians, nursing, etc.
Maintains assigned company vehicle in a clean and safe working condition
Prepares and maintains written company records to include invoices, work orders, manifests and logs
Processes all orders and required paperwork in a timely and accurate manner
Provide or assist with In-services training seminars and/or CEU programs
Reports equipment hazards and/or product incidents as required
Represent company at local, regional and other assigned trade shows
Performs other duties as assigned
Travel via company vehicle required to patient’s homes for set-ups and reoccurring delivery

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations