Hospital Director of Operations, Veterinary Medicine

Ethos Veterinary Health

15d • $120,000 - $160,000

About The Position

The ideal candidate brings proven experience leading large, multi-specialty teams in complex, matrixed environments. They have successfully managed sizable teams, understand how to navigate corporate structures, and ideally bring experience from either veterinary or human healthcare settings. A strong financial acumen is essential, with demonstrated success in budgeting, forecasting, and driving sustainable growth.

This individual must be professional, confident, clear, and consistent in setting expectations — a leader who confidently addresses challenges and reinforces a positive, accountable culture, and create a positive, solutions-oriented environment. We are looking for a leader who is resilient, comfortable making tough decisions, and capable of inspiring high-performing, collaborative teams while partnering cross-functionally with support center colleagues.

This is a hands-on leadership role requiring someone who is prepared to take charge, set clear expectations, and lead the hospital into its next phase of operational and cultural excellence.

Requirements

• 5–10+ years of senior leadership experience in veterinary hospital operations, healthcare, or retail, ideally in a multi-specialty or matrixed setting.
• Proven ability to lead cross-functional teams, drive strategic and operational initiatives, and foster inclusive collaboration.
• Brings strong business acumen with demonstrated experience successfully managing hospital financials, budgeting, and full P&L accountability.

Nice To Haves

• Advanced degree is a plus; MHA/MBA
• Proven experience building and scaling high-performing teams, driving engagement, and supporting professional development resulting in measurable improvements to hospital financials and EBITDA.

Responsibilities

• Envision the future of the hospital in alignment with Ethos Veterinary Health’s mission, identifying opportunities to evolve care delivery and operations.
• Make high-quality, evidence-informed decisions that shape long-term hospital strategy and deliver sustainable results.
• Lead through complexity and ambiguity with confidence and foresight, ensuring clarity of direction and purpose.
• Drive hospital innovation by leading the adoption of new technologies, systems, and operational best practices.
• Lead continuous improvement efforts to streamline workflows and elevate both the patient and client experience.
• Use data and key performance metrics to guide decision-making and improve hospital-wide effectiveness.
• Responsible for driving positive client and patient experiences by leading management teams and staff to deliver high-quality care and service, supporting the organization’s reputation and fostering patient satisfaction.
• Build strong, trust-based partnerships across hospital teams, support center colleagues, referring veterinarians, and community stakeholders.
• Foster transparent communication across all levels of the hospital, aligning teams toward shared goals.
• Balance diverse stakeholder perspectives to support inclusive, strategic decision-making.
• Develop and lead a high-performing hospital team by investing in coaching, mentorship, and continuous learning.
• Build a hospital culture rooted in trust, accountability, curiosity, and personal growth.
• Identify and grow future leaders while supporting staff development at every level.
• Lead financial operations, including budgeting, forecasting, and managing the hospital’s P&L to ensure long-term sustainability.
• Partners intentionally with Ethos Leadership to ensure alignment on hospital goals, fostering trust, transparency, and a shared understanding of performance expectations and outcomes in order to drive the execution of hospital priorities.
• Demonstrate accountability and adaptability, responding swiftly and effectively to changing priorities.
• Inspire teams by connecting daily work to the broader mission of Ethos Veterinary Health and the hospital’s purpose.
• Lead by example—bringing optimism, compassion, and clarity to your leadership.
• Foster a resilient and mission-driven culture that embraces change and celebrates collective success.

Benefits

• A competitive salary range of $120,000 - $160,000 depending on experience and skill level
• Annual profit-sharing bonus plan
• Relocation Reimbursement available
• Comprehensive Benefits package that offers paid time off and a 401k match
• The Company is committed to supporting the professional development of its Hospital Directors by facilitating access to Continuing Education (CE) opportunities to encourage ongoing growth and learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager