Hospital Admissions Coordinator

KVC Health Systems•Overland Park, KS

1d•Remote

About The Position

Be the first point of connection for individuals and families seeking critical behavioral health services. At KVC, every interaction matters—and as a Hospital Admissions Coordinator, you play a key role in ensuring timely access to care while providing compassionate, professional support during pivotal moments. The Hospital Admissions Coordinator is an entry-level, fast-paced role designed for individuals passionate about supporting vulnerable populations. This position manages incoming calls, coordinates referrals into available hospital beds, and ensures individuals are placed in the appropriate level of care. You will work closely with referral partners, guardians, and individuals in crisis—requiring strong communication, organization, and decision-making skills. This role demands the ability to multitask across multiple systems while maintaining composure and delivering trauma-informed, customer-focused service. At KVC, our values guide everything we do: helping people, leading with compassion and authenticity, strengthening family connections, collaborating to improve, acting with urgency and innovation, and embracing diverse perspectives. Meaningful work supporting children, youth, and families in crisis Fully remote work after training Structured onboarding with hands-on, in-person training Opportunity to grow experience in behavioral health and hospital admissions Fast-paced role where your decisions make a real impact

Requirements

Must be at least 20 years of age
High School Diploma or equivalent required; Bachelor’s degree in a related field preferred (Social Work, Psychology, Counseling, etc.)
Minimum of two years of relevant experience may substitute for degree
Valid driver’s license and auto insurance
Strong communication and active listening skills
High attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced environment
Professionalism, adaptability, and emotional resilience
A collaborative, solutions-focused mindset
Passion for helping individuals and families access care

Nice To Haves

Experience working with vulnerable, at-risk, or underserved populations
Background in hospital admissions, intake coordination, or crisis response
Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams) and cloud-based systems
Experience with Electronic Health Records (EHR) systems
Strong multitasking and time management skills
Ability to work independently and problem-solve in a remote setting
Experience with trauma-informed care and crisis de-escalation

Responsibilities

Manage high-volume incoming calls and coordinate hospital admissions and referrals
Assess eligibility and facilitate placement into open beds or appropriate levels of care
Provide trauma-informed support and de-escalate callers in crisis
Communicate effectively with referral partners, guardians, and internal teams
Accurately collect, document, and enter data into EHR and internal systems
Maintain strict confidentiality of all patient and family information
Navigate multiple systems simultaneously to ensure efficient workflow
Collaborate with internal teams to support timely admissions and care coordination
Maintain professionalism and composure in high-stress situations
Support compliance, audits, and adherence to policies and procedures
Participate in ongoing training, staff meetings, and performance improvement initiatives