Hospice Workflow Coordinator - HomeCare

Hartford HealthCare • Southington, CT

4d

About The Position

Work where every moment matters. Every day, over 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network as a Hospice Workflow Coordinator. Hartford HealthCare at Home, the largest provider of homecare services in Connecticut, has been fulfilling our mission for more than 115 years. Our Person-Centered Care Model allows our colleagues to learn and grow within our organization, all while providing integrated support to the patient. As part of Hartford HealthCare, we leverage cutting edge technology to provide quality care in our client’s home. Most importantly, our colleagues are appreciated for the real differences they make in both the lives of their clients and their clients’ families. Reporting to the Director of Clinical Services, this role ensures the accuracy, compliance, and quality of hospice assessments by reviewing for regulatory and policy adherence. The individual in this role provides clinical staff with guidance on documentation, utilization, and patient care decisions to support optimal clinical and operational outcomes. They review visit utilization for care appropriateness and collaborate with clinicians on necessary modifications, reporting any potential over or underutilization to leadership. The role requires timely completion of workflows in Homecare Homebase (HCHB) and flexibility to meet agency needs. Collaboration with teams is key to identifying trends and developing action plans to address them. Participation in quality and performance improvement initiatives is expected, along with supporting the agency’s compliance with data submission requirements for regulatory and payor standards.

Requirements

• Minimum: Degree from an educational program with licensure as a Registered Nurse (RN)
• Minimum: 2 years in a hospice clinical role
• Licensure Required: Current CT Licensure as RN

Nice To Haves

• Preferred: Bachelor's degree in nursing. Degree from an accredited educational program preferred.
• Preferred: 3 years in a hospice clinical role w/ a focus on quality & compliance Homecare Homebase experience

Responsibilities

• Reviews hospice assessments for accuracy, completeness, and regulatory compliance, providing recommendations to ensure quality and reliability.
• Reviews visit utilization for appropriate patient care, collaborates and consults clinicians on needed adjustments, and reports utilization concerns and financial risks to the clinical manager and director of clinical services. Ensures timely completion of HCHB workflows and maintains a flexible schedule to support agency needs.
• Collaborates to identify documentation trends, supports improvement planning, participates in quality initiatives, and helps ensure compliance and accurate data submissions across all settings.
• Guides staff on clinical, documentation, and utilization decisions to improve accuracy and care quality, recommending cost-effective corrections that support clinical and operational goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees