Sales Support Workflow Coordinator

millenniumsoft•Stuart, FL

3d•Remote

About The Position

Position purpose The Workflow Coordinator’s primary responsibility is to review and assign incoming work tasks throughout the LINK program. This position will oversee incoming work buckets related to new orders, documentation, escalations, and rush requests. They will also manage aging in the team members work buckets to ensure work is being completed on time.

Requirements

Associates Degree or equivalent preferred; two to three years related experience and/or training in a clinical environment; or equivalent combination of education and experience.
Ability to read, analyze, and interpret medical documentation, medical supply publications, patient account history, technical procedures, and/or training tools.
Ability to comprehend and effectively communicate patient account status.
Excellent verbal and written communication skills.
Ability to solve basic math equations.
Ability to calculate figures and amounts such as percentages, daily/monthly frequency of use, order quantities and product quantity on hand.
Ability to solve practical problems and deal with a variety of variables.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Advanced analytical reasoning to include ability to forecast exponentials within workflow processes and reason against outside factors.
Knowledge of Microsoft Office Applications.
Excellent data entry, proofreading and typing skills.
Ability to utilize or knowledge of call center telecommunications software.
Ability to work some evening shifts, weekends, and overtime as needed.

Nice To Haves

Experience with Access, Tableau and/or Salesforce is desirable.

Responsibilities

Works in conjunction with Bard Care team, Management, Sales and Documentation.
Reviews, assigns and designates priority for new files, reorder files, service tickets, tech flips to ensure all work is assigned in alignment with the teams service level agreements.
Handles any rush or escalation emails, and assigns to the appropriate party to complete the task – follows up on assignments not worked outside of our service level agreements.
Manages aging of current team members work buckets to make sure work is completed on time.
Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
Design, validates and implements management dashboards and reports that illustrate key performance indicators on weekly, monthly, quarterly, and/or annual basis.
Partners with leadership to provide feedback, identify coaching opportunities and quality trends.
Ensure zero call backlogs and minimize risks related to workflow and task assignment.
Supports Management and Coaches as needed or directed/assigned.
Maintain an exceptional level of accuracy with commitment to data and medical documentation integrity.
Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork, and integrity.
Performs other duties and tasks as assigned.