Hospice Operations Analyst

Alternate Solutions Health Network

38d

About The Position

The Hospice Operations Analyst is an expert in hospice administrative workflows and agency business operations. This role reports to the Director of Operations, Hospice. The Analyst evaluates business process effectiveness, identifies opportunities to reduce administrative burden, supports operational consistency across agencies, and helps implement efficient and scalable workflows. The Analyst reviews how work moves through an agency from inquiry to billing and partners with agency leadership to streamline processes, eliminate inefficiencies, and strengthen operational reliability. This role improves performance by ensuring hospice administrative operations run smoothly, efficiently, and consistently across all agencies.

Requirements

Minimum three years of experience in hospice or healthcare operations, preferably in agency administration, intake, scheduling, patient access, or business operations.
Strong understanding of hospice business workflows and administrative processes.
Experience analyzing workflows and solving operational problems.
Ability to interpret operational data and translate findings into action.
Strong communication, facilitation, and collaboration skills.
Proficiency with Microsoft Office and comfort navigating EMR and operational systems.
Ability to travel up to 40 percent.

Nice To Haves

Experience with process improvement methodologies such as Lean or Six Sigma.
Experience in multi-site hospice operations.
Experience supporting cross-functional operational initiatives.

Responsibilities

Analyze agency administrative workflows including intake and referral processes, scheduling and resource coordination, documentation flow, admission readiness, non-clinical IDT administrative support, supply and DME coordination, Homecare Homebase administrative workflows, and information flow to billing.
Identify bottlenecks and operational barriers.
Map current processes and develop improved future-state workflows.
Partner with agency leadership to implement operational changes that improve throughput and reduce administrative errors.
Evaluate how agencies execute daily administrative operations and identify variations that impact performance.
Support the rollout of standardized processes, SOPs, and operational playbook content.
Develop templates, job aids, guides, and tools that support consistent operations across markets.
Help agency teams adopt new processes and ensure changes are sustainable and fully integrated.
Review business operations metrics such as scheduling efficiency, administrative turnaround times, referral-to-admission timelines, documentation lag for administrative tasks, and staff productivity.
Use data to identify operational gaps and recommend improvements.
Track progress on implemented changes and report findings to the Director of Operations.
Collaborate with Executive Directors, Operations Managers, Intake teams, Scheduling teams, Revenue Cycle, DME and Supply Chain partners, and Compliance and Quality teams for administrative components.
Align workflows across functions to reduce friction and improve coordination.
Support operational readiness for new agency launches, expansions, or system changes.
Assist with the rollout of operational initiatives and updated workflow processes.
Develop communication tools, training aids, and documentation that support Administrative workflow changes.
Provide functional support during EMR administrative workflow updates and optimization efforts.
Maintain SOPs, process maps, checklists, and operational playbook content related to business operations.
Keep documentation accurate, accessible, and aligned with organizational processes.
Identify operational risks and escalate when appropriate.
Participate in meetings and cross-functional workgroups.
Perform other duties as assigned.
Offer operational coaching to administrative teams.
Support capability-building for business operations staff.
Serve as a resource for implementing best practices across agencies.