Hospice Care Navigator

Otterbein SeniorLife•Lebanon, OH

41d

About The Position

Otterbein is a not-for-profit, faith-based Hospice that is a national leader and innovator in elderly care services. The Hospice Care Navigator is responsible for developing, maintaining and executing a Marketing and Sales Plan in support of the Otterbein Hospice group and growing census. This includes managing all activities associated with the sales process from the initial connection with a referral contact, and/or their families, through informationals and ultimately enrollment in hospice care.

Requirements

B.S. in Health Care, Social Work, or Marketing or Business Management preferred, or equivalent experience.
Valid state of Ohio RN or LPN license
Licensure/Certification: Ohio Driver’s license
2+ years of sales/referral marketing experience preferably in hospice.
Must have strong interpersonal skills and possess excellent communication skills (listening, writing and speaking).
Must be able to communicate with older persons (and associated families) who may be ill, disabled and/or emotional.
Must be detail oriented, able to prioritize and utilize effective time management skills and be flexible to adjust to impromptu situations on a regular basis.

Responsibilities

Develop and manage the contact and leads database.
Grow Census to exceed budget.
Establish relationships with key referral contacts (doctors, nurses, social workers, ministers, hospital administrators, senior center liaisons, etc.).
Make outbound calls to drive on campus or on location appointments, conduct appointments to complete the process; and represent Otterbein at various public functions.
Develop, maintain, and execute a detailed “Marketing and Sales Plan” – inclusive of programs to improve sales, internal and external events and programs, etc. Track and report on the source of referrals and build the sales plan to reflect this distribution and add new referral sources.
Educate the public, Otterbein partners, and potential and actual referral sources on end of life, advance directives and hospice eligibility and hospice care.