Full-Time Hospice Care Coordinator

Trinity Health•Silver Spring, MD

12d•$30 - $45

About The Position

Position Overview: Our Hospice Coordinator is responsible for the efficient and effective facilitation of referrals to the post-acute homecare/hospice agency once identified in the acute care setting; the provision of education to acute care staff, including physicians, regarding services available from homecare/hospice; and may also be involved in business development activities as they relate to business expansion or new program development Why Join Us? Start Here… Grow Here... Stay Here! At our core, we believe in building careers, not just jobs. Many of our team members stay with us for the long haul—and for good reason. Our culture is built on support, growth and opportunity. What You Can Expect: Consistent, Reliable Workloads Enjoy steady assignments with guaranteed hours—no surprises. Competitive Pay & Low-Cost Benefits Get exceptional coverage and real savings that make a difference. Supportive Leadership Our management team is here to help you succeed every step of the way. Career Growth Opportunities Every leader on our team started in a field role—your path to leadership starts here. Fast Hiring Process Quick interviews and job offer—because your time matters. Meaningful Work Deliver one-on-one care that truly impacts lives. About Holy Cross Home Care and Hospice (Maryland) Holy Cross Home Care and Hospice is a member of Trinity Health At Home, a national home care, hospice and palliative care organization serving communities throughout eleven states. As a faith-based, not-for-profit agency, we serve patients and families in the comfort of home, offering skilled nursing, therapy (physical, occupational, speech) and medical social work. We are Medicare-certified and accredited by The Joint Commission. Learn more about us at HCHomeCareHospice. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

1-2 years of sales experience, preferably in Hospice
Bachelor’s degree or equivalent level of experience.
Excellent communication and customer service skills.
Displays optimal critical thinking skills.
Knowledge of Medicare rules and regulations.
Working knowledge of managed care environment.
Experience multi-tasking on multiple computer systems.
Must have valid Driver’s license and reliable transportation to and from work site
Graduate of an approved clinical education program and current clinical license in the state of employment preferred.
Must have a minimum of two (2) years' experience in acute care setting, customer service, sales/marketing role or relevant experience.
Must have current Driver’s license and reliable transportation to and from work site.
Ability to consistently demonstrate a commitment to the mission and Organizational Code of Ethics and adhere to the Compliance Program.
Well-developed oral and written communication skills.

Responsibilities

Maintains daily contact with case managers/discharge planners and units to offer assistance and assure that patients referred for services are followed up on in a timely and efficient manner.
Interacts with healthcare team members to answer any questions related to homecare/hospice and community-based services as they plan for patient discharges from the acute care setting.
Coordinates care for clients going home from the hospital who have chosen the agency’s services.
Reviews and gathers information from the hospital medical record, copying portions for transmission as needed.
Documents initial assessment of homecare needs and potential plan for services in compliance with agency policy.
Arrange service in accordance with the established admission criteria, client care needs and client preference.
Obtains physician orders for initiation of homecare/hospice services in accordance with agency policy/procedure and third-party regulations.
Utilizes interview, observation, and evaluation in assessing clients and applies clinical judgment, consistent with practice standards, in determining appropriate home care services and making recommendations to the physician and client.
Interacts with healthcare team members, clients, and their families to answer additional questions regarding homecare/hospice services being requested.
Provides clients and families with written and/or verbal information as appropriate.
Makes appropriate referrals for evaluation/care to other services as needed, and coordinates care with others to ensure effective and efficient care is provided.