Honors Lounge Attendant

The Marcus Corporation•Bloomington, MN

11d•$17

About The Position

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? The Hilton Minneapolis/Bloomington is ranked among the top Hiltons in North America, with a strong commitment to providing exceptional experiences for both guests and team members every day. We are seeking a dedicated individual to join our dynamic team and contribute to the exclusive luxury and outstanding service that define our hotel. As an Honors Lounge Attendant at the Hilton Bloomington, you'll be the heart of our exclusive lounge, engaging with guests, anticipating their needs, and creating a warm, inviting atmosphere for an exceptional experience. The Hilton Minneapolis/Bloomington is a premier destination that combines contemporary style with exceptional service in the heart of the Minneapolis metro area. Just 10 minutes from the Mall of America and a short drive into the city, our full-service hotel is the perfect choice for both business and leisure travelers. Guests enjoy top-tier amenities, including 256 beautifully appointed guestrooms along with the critically acclaimed Bloomington ChopHouse, the inviting Olive Lounge, and a convenient Starbucks Grab & Go. Join our team and become part of our legacy of excellence in hospitality and making every stay truly memorable!

Requirements

Ability to effectively deal with internal and external customers, some of whom will requires high levels of patience, tact, and diplomacy to defuse anger and collect accurate information to resolve conflicts.
Basic mathematical and calculator skills to prepare mathematical calculations without error, e.g., purchasing tickets for guests.
Ability to listen effectively, to speak and write English clearly.
Ability to access and accurately use a moderately complex computer system.
Ability to stand, walk, and continuously perform essential job functions.
Hearing and visual ability to observe and detect signs of emergency situations.
High school diploma or equivalent required.

Responsibilities

Warmly welcome guests, identifies their needs, and provide personalized service.
Respond accurately to inquiries about hotel services, events, and VIPs.
Make decisions and resolve guest issues immediately.
Ensure a first-class, comfortable experience for every guest.
Replenishes food and beverages while checking for guest satisfaction.
Perform general cleaning tasks to maintain health and safety standards.
Other duties as assigned.

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another while maintaining your service with the company
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!