Honda Service Advisor

Hendrick Automotive Group•Concord, NH

19h•Onsite

About The Position

Honda of Concord Location: 7650 Bruton Smith Blvd, Concord, North Carolina 28027 Are you looking for a stable company to grow with? Join Hendrick Automotive Group, voted #1 in Automotive for Online Reputation and ranked among "Best Dealerships to Work For!" Hendrick Automotive's mission is to be the premier quality vehicle retailer in the world, providing the best opportunities for our team members, customers, communities, and the manufacturers we represent. At Hendrick we are proud to serve our customers and offer amazing employee benefits including a NO COST Healthcare Plan, 401(k) Retirement with Company Match, Employee Discounts, Paid Training, along with rewarding Pay and Bonuses for your hard work! What are we hiring for? This is a Full Time opportunity at Hendrick Honda in Concord, NC. Driving an integral role in the customer experience, the Service Advisor is trained to be responsible for greeting customers, determining vehicle repairs and relevant costs, selling and scheduling services to be performed.

Requirements

Valid Driver's License.
High School Diploma or equivalent.
Satisfactory work experience in an automotive dealership or similar fast-paced retail environment.
Service Writing
Mechanical Knowledge
Customer Focused
Professionalism
Organization
Process Oriented
Problem Solving Skills
Building Relationships
People skills
Data Entry
Enthusiasm
Persistence

Responsibilities

Works with customer and technician to identify required maintenance.
Advises customers on necessary and recommended services.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Estimates cost of mechanical, electrical, or other repairs.
Enters itemized estimate on service order and explains estimate to customer.
Schedules appointments with customer.
Meets dealership’s standards for repair and order production.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.

Benefits

Employer Paid Healthcare & Prescription Coverage
Service Advisor Onboarding Program
Paid Company and Manufacturer Training
Rewarding Performance Based Pay Plans & Bonuses
401(k) Retirement Plan with Company Match
Dental, Vision, Life Insurance
Education Tuition Reimbursements
Internal Career Paths & Growth Opportunities
Supplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)
Paid Time-Off up to 3 weeks Vacation
Holiday and Sick Pay
NO COST Employee Assistance Program (on-going support for your mental, financial, physical, and social well being)
Employee Discounts
College Scholarship Program
Clean State of the art facilities
Top Notch Climate Controlled Shops & Equipment
The Hendrick Advantage- be a part of the largest privately owned auto group in the country!