Homeownership Manager

Habitat for Humanity•Orlando, FL

12d•$50,000

About The Position

The Homeownership Manager provides strategic and operational leadership for Habitat Greater Orlando & Osceola County’s Homeownership Department, overseeing the full homeownership lifecycle from application through closing and post-purchase support. This role supervises a two-person team, ensures compliance and audit readiness, maintains a strong pipeline of qualified buyers, and drives timely closings to meet annual goals. The Manager also coordinates with internal and external partners and supports long-term homeowner success through mentorship and resources.

Requirements

High school diploma or equivalent
Minimum of five (5) years of experience in one or more of the following areas: Credit or Housing Counseling Mortgage Loan Origination or Underwriting Real Estate
Minimum of two (2) years of management experience
Ability to obtain a Qualified Loan Originator (QLO) certificate within the first 90 days of employment (requires a credit check) and maintain certification annually; training provided by Habitat
Ability to obtain an Anti–Money Laundering (AML) certificate within the first 90 days of employment and maintain certification annually; training provided by Habitat
Ability to obtain a Safeguarding certificate within the first 90 days of employment and maintain certification annually; training provided by Habitat
Strong attention to detail and excellent interpersonal skills
Critical thinking and sound judgment
Excellent internal and external customer service skills
Ability to multitask and manage multiple projects without sacrificing quality
Ability to work independently with minimal daily supervision
Ability to manage up, out, and down
Creative and effective problem-solving and decision-making skills
Proficiency in Microsoft Office Suite
Ability to work effectively with people from diverse racial, ethnic, and socioeconomic backgrounds
Basic software competency and ability to perform tasks on computers and mobile applications

Nice To Haves

Associate’s degree or higher
Strong public speaking and presentation skills
Bilingual preferred; fluency in Spanish or Creole highly desirable
NMLS licensure or prior registration is preferred, but not required

Responsibilities

Provide leadership and quality assurance oversight of the homeownership program from application through final disposition (sale completion, denial, or withdrawal).
Develop, implement, and maintain systems and processes to ensure compliance with all applicable local, state, federal, and Habitat for Humanity policies and deadlines.
Maintain complete, accurate, and audit-ready applicant and homeowner records.
Ensure all documentation systems support applicant success and a transparent, accessible process.
Identify opportunities for process improvement to increase efficiency while maintaining high standards of quality and compliance.
Manage the closing process to ensure homes are closed on schedule and all sales are accurately documented for financial recording and forecasting.
Recommend sufficient homebuyers to the Chief Executive Officer (CEO) for approval to maintain a consistent pipeline for homes projected to receive a Certificate of Occupancy within the next six months.
Ensure the organization meets planned and budgeted home closing goals during the fiscal year (July–June).
Analyze applicant barriers to loan approval and provide recommendations and solutions to the Chief Programs Officer (CPO).
Collaborate with internal teams to ensure buyers remain on track with program requirements, including Sweat Equity completion.
Build and maintain strong working relationships with lenders, DPA providers, title companies, and other external partners to ensure a seamless buyer experience.
In partnership with the Chief Financial Officer (CFO) and (CPO), steward lending relationships to support a strong and sustainable lender pipeline.
Serve as a primary point of contact for homeownership stakeholders and ensure prompt and professional communication and issue resolution.
Ensure timely, professional responses to mail, email, and phone inquiries (within 48 business hours).
Host Homebuyer Orientations (currently twice per month) to educate prospective applicants and the community on the HGOO homeownership process.
Promote and market available homes or lots to interested buyers in a professional and mission-aligned manner.
Continue supporting existing Habitat homeowners through mentorship and connection to internal and external resources that promote long-term success.
Oversee the in-house mortgage portfolio (approximately 200 loans) and monitor delinquency rates to ensure they do not exceed 4%.
Ensure all client and applicant data is accurate, current, and consistently maintained in organizational databases.
Provide timely and accurate reporting to leadership (currently weekly) to support cross-departmental coordination and decision-making.
Supervise and support the Homeownership team to ensure high performance, accountability, and exceptional customer service.
Establish clear expectations, workflows, and performance standards for staff.
Support department-wide collaboration and assist other departments as needed.
Other duties as assigned.

Benefits

Health insurance – Paid at 80% for employee only
Benefit options paid 100% for employee only - Short-term disability - Long-term disability - Life insurance 1x salary up to $125,000
Voluntary - dental, vision, supplemental life, hospitalization, critical illness, and accident coverage.
Retirement plan with match up to 5% first of the month after 30 days
Paid Holidays – 12 per year
Flexible paid time off
Telecommuting options
Book club and engagement activities
Wellness initiatives
Public Service Loan Forgiveness Eligible Employer