Homeownership Coordinator

Habitat for Humanity•Orlando, FL

11d•$21

About The Position

The Homeownership Coordinator provides essential administrative and operational support to the Homeownership Program and the Homeownership Manager by working with clients through the homeownership application process from intake through closing or final disposition. This role coordinates with buyers, lenders, title companies, insurance providers, appraisers, down payment assistance (DPA) providers, and internal teams to ensure accurate documentation, timely processing, and compliance with program requirements. The Homeownership Coordinator maintains organized, complete, and audit-ready records, tracks application statuses, prepares correspondence, and helps facilitate a smooth and positive buyer experience. This position plays a key role in supporting ongoing homeownership services by assisting with post-closing communication, mentorship coordination, and resource distribution throughout the homeowner’s journey.

Requirements

High School diploma required.
1 year administrative, mortgage lending, housing counseling, or equivalent experience experience in homeownership programs, housing services, loan processing, or related field.
Ability to obtain a Qualified Loan Originator (QLO) certificate within the first 90 days of employment (requires a credit check) and maintain certification annually; training provided by Habitat.
Must obtain Anti-Money Laundering certificate within the first 90 days and maintain annually: training provided by Habitat.
Must obtain Safeguarding certificate within the first 90 days and maintain annually: training provided by Habitat.
Strong organizational and time-management skills with the ability to manage multiple files and deadlines simultaneously
High attention to detail and accuracy in data entry and document management
Excellent written and verbal communication skills
Customer service-oriented mindset with professionalism and empathy
Ability to maintain confidentiality and handle sensitive client information
Proficiency with databases, spreadsheets, document management systems, and standard office software
Ability to follow established procedures and adapt to changing priorities
Ability to work collaboratively with internal teams and external partners
Ability to work directly with people from diverse racial, ethnic, and socioeconomic backgrounds
Proficient in Microsoft Office Suite
Ability to learn Loan Origination software (Path)
Ability to learn Project Management software (Microsoft Planner)
Ability to learn Salesforce.

Nice To Haves

Associate’s degree or higher.
Bilingual preferred; fluency in Spanish or Creole highly desirable.
Experience in administrative support, housing programs, nonprofit, lending, or real estate environments preferred

Responsibilities

Provide administrative and operational support to the Homeownership Clients throughout the homeownership application process from intake through closing or final disposition.
Process, route, and track incoming mail, documents, and correspondence related to homeownership applications from clients, lenders, down payment assistance providers, insurance companies, title companies, and other partners to ensure timely processing.
Process loan application intake, file setup, review for completeness, and preparation of loan files for review by the Homeownership Manager.
Monitor application deadlines and proactively follow up with clients regarding required documentation or next steps to keep files moving forward.
Prepare and submit down payment assistance (DPA) applications in a timely manner to keep targeted closing dates on track.
Conduct loan processing functions, including calculating income, debt-to-income ratios, and documenting preliminary qualifying metrics as directed.
Order and track third-party services such as appraisals, surveys, verification of employment (VOE), insurance, and related requirements.
Maintain accurate, complete, and audit-ready applicant and homeowner records in organizational databases and file systems.
Prepare, organize, and distribute documentation, notices, and correspondence related to applications, closings, and post-closing services in compliance with lending and regulatory requirements.
Communicate professionally with buyers, lenders, DPA providers, title companies, appraisers, insurance companies, and internal staff to support timely resolution of applications, document all communications appropriately.
Respond to phone calls, emails, and mail within 48 business hours, providing courteous and accurate customer service.
Answer inquiries regarding program guidelines and application processes, while appropriately referring qualification determinations to the Homeownership Manager.
Support the closing process by coordinating documentation, tracking required items, scheduling meetings, and ensuring information is available for reporting and finance purposes.
Provide administrative and logistical support for Homebuyer Orientations, including scheduling, setup, materials preparation, registration, and follow-up communication.
Coordinate sweat equity tracking and documentation for approved homebuyers, ensuring participants remain informed and compliant with program requirements and Habitat U classes.
Assist with post-closing homeowner communications, mentorship coordination, and distribution of internal and external resources.
Collaborate with Housing Counseling, Education, and other internal teams to track buyer progress, readiness milestones, and program compliance.
Assist other departments as needed to support organizational operations and customer service goals.
Other duties as assigned

Benefits

Health insurance – Paid at 80% for employee only
Benefit options paid 100% for employee only - Short-term disability - Long-term disability - Life insurance 1x salary up to $125,000
Voluntary - dental, vision, supplemental life, hospitalization, critical illness, and accident coverage.
Retirement plan with match up to 5% first of the month after 30 days
Paid Holidays – 12 per year
Flexible paid time off
Telecommuting options
Book club and engagement activities
Wellness initiatives
Public Service Loan Forgiveness Eligible Employer