Homeowner Financial Services Specialist

Atlanta Habitat for Humanity•Atlanta, GA

2d•Hybrid

About The Position

Are you looking for a role that has direct involvement in families achieving the dream of homeownership? Do you have a proclivity to do work that serves the community? Is the aspect of detail-oriented work and face-to-face community work appealing? If so, the Homeowner Financial Services Specialist position is right for you! Overview: Atlanta Habitat for Humanity, a nonprofit affordable homeownership affiliate of Habitat for Humanity International, partners with families and neighborhood residents to build homes and revitalize communities. Our service area includes the city of Atlanta and the cities and neighborhoods of South Fulton. Position Summary: The Homeowner Financial Services Specialist advances Atlanta Habitat’s mission by maintaining accurate financial records for program participants and fostering positive interactions to support timely fulfillment of program obligations. This role also assists with escrow-related matters to ensure financial integrity and operational efficiency.

Requirements

Excellent computer skills with proficiency in Microsoft Office programs (Word, Excel, and Outlook). Database experience preferred.
Strong organization and communication skills.
Able to meet deadlines with strong attention to details.
Excellent customer service skills and able to work well with a diverse group of staff, homeowners, volunteers, and other stakeholders.
Bachelor’s Degree, preferably in accounting or finance.
Minimum of three years of professional experience in accounting or finance
Previous experience with collections preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
This position is classified as a full-time exempt. Some evening and weekend work is required. Hybrid work schedule available. A full benefits package is offered including employer subsidized health insurance, paid time off (PTO), employee gym access, and a retirement savings plan with employer matching.
Excellent computer skills with proficiency in Microsoft Office programs (Word, Excel, and Outlook). Database experience preferred.
Strong organization and communication skills.
Able to meet deadlines with strong attention to details.
Excellent customer service skills and able to work well with a diverse group of staff, homeowners, volunteers, and other stakeholders.
Bachelor’s Degree, preferably in accounting or finance.
Minimum of three years of professional experience in accounting or finance
Previous experience with collections preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
This position is classified as a full-time exempt. Some evening and weekend work is required. Hybrid work schedule available. A full benefits package is offered including employer subsidized health insurance, paid time off (PTO), employee gym access, and a retirement savings plan with employer matching.

Responsibilities

Mortgage Portfolio Support
Respond to homeowner requests and refer to Affiliate Mortgage Services or provide necessary support (due dates, requests for copies of deeds, etc.)
Complete the transfer of loan-to-loan servicing company
Provide homeowner support in managing escrow expenses
Implement the maintenance funds program for Atlanta Habitat homeowners
Organize homeowner files and oversee volunteers that assist with filing
Occupancy Fee Support
Set up all new homebuyer accounts in Habitrak and integrate application information with property file
Accurately process occupancy fees, good faith payments, and HOA fees as well as mortgage payments prior to account transfer to servicer
Reconcile homebuyers account as needed to correct errors or disputes regarding the accuracy of account balances
Process monthly mailings of past due notices to homeowners in the occupancy period and notify Support Coordinators as appropriate
Prepare monthly delinquent report for homeowners in the occupancy stage.
Act as back up for credit reporting
Coordinate the Urban Pest Control billing and posting for occupancy fee participants.
Assist homebuyers to secure homeowner’s insurance prior to closing
Post all escrow expenses to homebuyer accounts
Other
Act as administrator for the payment portal for program participants. Approve new registrations and troubleshoot login issues.
Act as back up to finance to make bank deposits.
Serve on the Closings and Collections committee.