Homeless Services Program Manager

Catholic Charities Comm•Bullhead City, AZ

About The Position

The Legacy Foundation Christine Stamper Center for Help & Hope, located in Mohave Country, is the only emergency shelter for families in the Tri-State area. Our shelter in Bullhead City provides day resources as well as temporary shelter for male, female, veterans, and families. Clients are offered hot meals, shower facilities, a wellness clinic, laundry area, hygiene supplies and access to computers to aid in obtaining work. We also offer seasonal amenities for those that need them and are not willing or unable to stay in our shelter. The shelter is staffed with compassionate employees and volunteers who strive to walk alongside those experiencing homelessness on their path to permanently improve their lives. JOB SUMMARY: Manages a large department or unit of organization as assigned, adhering to contractual agreements, agency policies and organizational oversight.

Requirements

Minimum of a Bachelor’s degree in related field plus 5 years of experience in the field required. Master’s degree preferred plus 3 years of experience preferred.
Two (2) years of supervisory experience required.
Must have familiarity with program/department field, must be able to function as a liaison for numerous system collaborators, must have good assessment skills, be organized and detailed oriented.
Must be able to employ critical problem solving techniques, build teams and resolve conflicts.
Must maintain cultural competency and respect; must be able to work within team environment.
Must be fluent in Microsoft Office Applications.
Must be able to work in a fast paced environment with moderate interruptions.
Must be able to stoop, bend, squat, and ambulate over uneven floor surfaces including stairs and steps.
Primarily office work, travel within area on a frequent basis, travel to other areas of state as needed.
Evening and weekend hours required as needed.
Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing.
May lift up to 25 pounds.
Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.
You must be 21 years of age or older to drive on behalf of Catholic Charities.

Nice To Haves

Bilingual (Spanish) preferred.
Master’s degree preferred plus 3 years of experience preferred.

Responsibilities

Manages large department or unit of agency. Ensures compliance with all contracts assigned to department, maintaining documentation and information necessary to meet the contractual agreements in place.
Oversees the documentation of the department in order to meet agency and regulatory requirements. Conducts regular file reviews, trains and retrains staff, offers assistance in completion of requirement documentation.
Coordinates communication internal and external to agency to ensure staff and outside stakeholders are aware of program, methods, and opportunities offered by the agency. Schedules meetings for staff, public, vendors, clients, etc., as needed or required. May represent the agency at external functions and meetings in order to educate, inform or promote understanding of agency’s services.
In collaboration with other supervisors and/or lead staff, coordinates work duties to ensure client needs are being met.
Acts as a conduit to ensure positive working relationships between collaborating organizations.
Responsible for the oversight of statistical data, billing, finance collaboration and other duties related to measuring outcomes.
Provide a broad range of administrative and supervisory functions including finance and budgetary responsibilities, information systems integration, grievance/complaint resolution.
Supervise and manage assigned staff in accordance with agency personnel practices including recruitment, training, performance evaluation, guidance, etc. Participate in the process of ongoing personal and professional development.
Maintain comprehensive communication among all contacts (internal and external).
Provide oversight and guidance for volunteers assigned to program.
Model professional standards and ethics in accordance with agency philosophy.
Participate in and support PQI initiatives to include attending appropriate program leadership meetings and attending all relevant PQI meetings to ensure organization-wide involvement in PQI and the development of program performance measurements. Supervisors must also develop and provide appropriate staff training and support the recognition of accomplishments relative to PQI.
Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
Performs other duties as assigned.