HomeGrown Public Engagement Specialist

Neighborhood Housing Services of Chicago•Chicago, IL

21d•$25•Onsite

About The Position

The Public Engagement Specialist serves as the primary point of contact for public inquiries related to the HomeGrown Grant Program. The role ensures accurate and consistent information is delivered to stakeholders and community members. The ideal candidate is customer-service oriented, highly organized, and able to communicate clearly and professionally with diverse audiences.

Requirements

Bachelor’s degree in Communications, Public Administration, Social Sciences, or a related field; or equivalent relevant experience.
2–3 years of experience in customer service, community engagement, or program support.
Excellent written and verbal communication skills.
Ability to manage high volumes of inquiries and meet response timelines.
Strong attention to detail and organizational skills.
Demonstrated cultural competence and ability to work with diverse populations.
Proficiency with Microsoft Office Suite and Salesforce or CRM inquiry-tracking systems (preferred).

Nice To Haves

Proficiency with Microsoft Office Suite and Salesforce or CRM inquiry-tracking systems (preferred).

Responsibilities

Serve as the first point of contact for individuals seeking information about the HomeGrown Grant Program.
Respond to phone calls, voicemails, emails, and other inquiries within 2–3 business days.
Provide accurate and consistent information regarding program eligibility, application processes, timelines, documentation requirements, and other program components.
Track inquiries and responses using NHS’s approved systems and maintain organized communication records.
Complete soft underwriting on all files before routing them to Underwriting for formal evaluation.
Clearly explain program guidelines and connect members of the public to additional resources as needed.
Represent the HomeGrown Program in a professional, courteous, and culturally competent manner.
Collaborate with internal teams to ensure consistent messaging to the public.
Assist with outreach efforts, public information sessions, and community-facing materials as needed.
Identify common themes and frequently asked questions based on incoming inquiries.
Recommend improvements to website content, FAQs, and public communication materials.
Monitor inquiry volume and provide updates to program leadership.
Support administrative and operational tasks related to the program as assigned.