Engagement Specialist

Team Recovery Ohio LLC • Toledo, OH

2d

About The Position

The Engagement Specialist plays a vital role in supporting client engagement, retention, and success in outpatient substance use disorder (SUD) treatment. This position serves as a consistent point of contact for clients, helping them navigate early recovery, overcome barriers to participation, and connect with essential services that support long-term wellness.

Requirements

• High School Diploma or GED
• CDCA license and QMHS III required.
• CPR certification required, will train upon hire.
• Must have a valid driver's license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.
• 3+ years of experience in addiction recovery or behavioral health settings, with a strong understanding of case management and community resource connections preferred.
• Ability to pass a pre-employment background check and drug screen required.

Responsibilities

• Build trusting, supportive relationships with clients to promote consistent engagement/participation in treatment
• Identify and address barriers to engagement
• Coordinate appointments and follow up with care to ensure continuity of care.
• Collaboration with therapists, medical providers, peer support, group facilitators, and external agencies to ensure integrated, wraparound support.
• Conduct assessments to determine the needs of clients seeking behavioral health and addiction recovery services.
• Develop individualized treatment plans in collaboration with clients, healthcare providers, and other stakeholders.
• Coordinate care and services provided to clients, including therapy, medication management, and group therapy.
• Monitor and evaluate clients' progress towards treatment goals and make adjustments to the treatment plan as needed.
• Maintain accurate and up-to-date documentation of client interactions, treatment plans, and progress reports.
• Collaborate with a multidisciplinary team of healthcare professionals, including clinical and medical teams.
• Stay informed about current trends and best practices in behavioral health and addiction recovery services.
• Maintain productivity requirement assigned by clinical leadership.
• Other duties as assigned by clinical leadership.

Benefits

• Competitive Pay + 401(k) with Employer Match – Plan for your future with confidence.
• Generous Paid Time Off – We value work-life balance and encourage time to recharge.
• Tuition Reimbursement – Invest in your growth with support for ongoing education.
• Comprehensive Medical, Dental & Vision Insurance – Your health and well-being matter.
• Employee Assistance Program – Get confidential support when you need it most.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED