Homecare Support Specialist (MN CFSS Support)

Asura•Minnetonka, MN

9d•$20 - $24•Hybrid

About The Position

As a Homecare Support Specialist, you will be the first point of contact for individuals seeking Consultation Services. You will guide participants, state and lead agencies, and service providers through the intake process to ensure a smooth, accurate, and person-centered experience. You’ll collaborate closely with the Consultation team to manage assessments, documentation, participant information, and service delivery plans—helping clients access the support they need with clarity and confidence.

Requirements

One year of in person or phone-based customer service experinece required.
Excellent oral and written communication skills.
Demonstrate creativity, critical thinking, and problem-solving skills in varying environments.
Ability to meet deadlines and leverage resources to deliver person-centered services within deadlines.
Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
Maintain a high standard of professional courtesy, flexibility, confidentiality, while working independently as a team member.
Intermediate computer skills including internal office and organizational software (MS Office/Excel), and the ability to gain proficiency with Accra specific systems and navigate various online databases.
Must pass a background study with the Minnesota Department of Human Services.

Nice To Haves

Associates degree preferred.
Experience providing direct services or experience coordinating own services preferred.

Responsibilities

Serve as an education resource for participants, lead agencies, state agencies, and service providers on consultation services.
Review assessments and documentation retrieved from Minnesota DHS systems.
Enter and maintain participant information and accounts in internal databases.
Schedule intake meetings between participants and Consultation Advisors.
Manage and distribute Service Delivery Plans in alignment with DHS standards.
Coordinate service delivery needs with the broader consultation team and external partners.
Clearly and effectively communicate complex processes verbally and in writing.
Maintain timely, dependable attendance and contribute to a collaborative team environment.
Assist individuals with communication barriers using appropriate resources.
Accurately document all interactions in client management systems.
Ensure compliance with HIPAA, ADA, and Asura privacy standards.