Homecare Support Supervisor

HOMESURA, INC•Minnetonka, MN

39m•$24 - $28•Hybrid

About The Position

The Homecare Support Supervisor is expected to be able to perform all job functions of an HSS staff. They will oversee a team and provide leadership, direction and coaching to ensure that their team successfully supports the needs of Consultation participants or Participant Representatives under the CFSS service models and the business needs of Asura. Supervisors will oversee and help their team navigate the intricate relationships between participants, service providers, lead agencies, the State of Minnesota, and third-party partners.

Requirements

Two or more years of phone-based customer service experience required
At least 6 months of experience working with MN CFSS services.
People management experience, or the willingness to learn, with focus on coaching, accountability, culture, and results.
Aptitude to think strategically and creatively, with a strong focus on delivering results.
Ability to maintain a high level of confidentiality and demonstrate an objective mindset.
Intermediate computer skills including internal office and organizational software, and the ability to gain proficiency with Asura specific systems.
Ability to adapt to rapid change and work effectively in a fast-paced environment.
Excellent organizational, problem solving, communication, and interpersonal skills.
Meet deadlines and leverage resources to deliver person-centered services within deadlines.
Must pass a background study with the Minnesota Department of Human Services.

Responsibilities

Understand and perform all job functions of their team.
Monitor and evaluate employee performance and provide feedback and coaching.
Work collaboratively with third parties to ensure smooth partnerships and workflows.
Handle employee relations matters, including con?ict resolution, disciplinary actions, and grievance procedures.
Participate in interviewing and hiring team members.
Plans, leads, develops, coordinates, new processes and implements policies.
Conduct in-person training, onboarding, and offboarding for all assigned employees to ensure compliance, competency, and continuity of services.
Support and guide team members in achieving productivity goals.
Provide leadership and guidance to foster a culture of continuous improvement and accountability.
Foster a collaborative work environment that encourages team building, while valuing the individual diversity and uniqueness of all employees.
Work as part of a leadership team comprised of other managers, team leads, and directors to meet program goals.
Participate in the development of departmental processes and policies.
All other duties as assigned.