Home Services Dispatcher

Bob's Supply/Atherton Appliance & Kitchens•Plainview, NY

4d•$25

About The Position

RD Appliance Service, Corp. is a family owned and operated residential and commercial appliance repair business serving Long Island since 1963. We are are seeking a dispatcher. As a dispatcher you are responsible for coordinating service calls booked by our customer service team and creating efficient routes for technicians. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect. We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of residential appliances but primarily focus on high end brands. We have contracts with exclusive residential manufacturers as well as well known commercial customers. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat. If you are an experienced dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.

Requirements

Experience dispatching for home services companies
Professional phone etiquette
Ability to prioritize and multitask
Positive and professional demeanor
Attention to detail
Excellent written and verbal communication skills
Organizational Skills
Computer Skills

Nice To Haves

Experience with scheduling and routing service calls
Experience with Service Titan software
Geographical knowledge of Long Island and NYC
Appliance repair service knowledge
General home appliance knowledge

Responsibilities

Review unassigned jobs and assign them to a technician based on skills and zones
Create efficient routes for technicians
Reschedule jobs when needed
Review scheduled jobs for efficiency
Resolve potential scheduling conflicts
Schedule and route return part install trips
Check on part ETAs to plan ahead for return trips
Monitor commercial dispatches
Communicate with commercial techs to schedule these jobs
Act as backup customer service representative during downtime
Schedule vehicle maintenance to fit into technician routes
Various other related, less urgent tasks during downtime