Dispatcher - HVAC Services - Houston, TX
About The Position
We are a trusted name in heating and air conditioning installation, maintenance, and repair, part of a franchise with over 200 locations across the U.S. and Canada. We take pride in delivering top-tier service with integrity, respect, and a customer-first mindset. Currently, we are seeking a dynamic and driven Dispatcher to lead our team, ensure operational excellence, and uphold their commitment to exceptional customer service. Position Summary As the Dispatcher you will be the central hub of daily operations, overseeing customer service, dispatching, team leadership, and business performance. You'll play a critical role in maintaining a positive team culture, ensuring customer satisfaction, and driving business growth.
Requirements
- Strong leadership and team-building skills.
- Excellent communication, organizational, and problem-solving abilities.
- Proficiency in Microsoft Office and general computer systems
- Detail-oriented with strong data entry and administrative skills.
- Proven experience in operations, dispatch, or customer service management (HVAC or service industry preferred).
Nice To Haves
- Service Titan a plus.
- Preferably some experience with AR/AP
Responsibilities
- Team Leadership & Management Foster a positive, accountable, and collaborative team environment.
- Manage personnel functions including scheduling, performance reviews, and conflict resolution.
- Customer Service & Dispatch Handle incoming service requests and customer inquiries with professionalism and courtesy.
- Schedule and dispatch technicians for service, maintenance, and sales calls.
- Resolve customer complaints and ensure a high level of satisfaction.
- Business Operations Oversee office operations, including workflow, and administrative tasks.
- Monitor and improve processes to ensure efficiency, profitability, and growth.
- Collaborate with the owner to meet sales goals and manage key accounts.
- Quality Control & Reporting Ensure jobs are completed on time and to high standards.
- Track key performance indicators such as return rates, crew retention, and customer satisfaction.
- Utilize company software (Service Titan) and systems to manage operations and reporting
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
