Emergency Services Dispatcher Phillips66

Superior Air-Ground Ambulance ServiceRoxana, IL
12d$21 - $21

About The Position

Superior Industrial Fire Services, Inc. serves industrial sites to provide Emergency Medical Services, Rescue and/or Fire Services. Much of our proven success is attributable to the exceptional, compassionate customer service provided by our employees. This position supports the emergency services within the Phillips66 refinery.

Requirements

  • Minimum age requirement of 18 years or older
  • Must possess High School diploma or equivalent
  • Must possess valid Driver’s License
  • Successful completion of pre-employment drug screen and background check
  • Successful completion of pre-employment Safety Training
  • Must obtain Transportation Workers’ Identification Card (TWIC)
  • Must have at least one (1) year of data entry, dispatching, or other telecommunications experience
  • Must have ability to speak clearly and concisely, providing detailed information under stressful circumstances.
  • Must obtain within 6 months of hire date: CPR/AED Certification

Responsibilities

  • Maintain Wood River Refinery Safety Training annually.
  • Maintain CPR/AED certification, renewed as needed.
  • Answer non-emergency phones using quality Customer Service to assist callers with proper information and guidance.
  • Answer Emergency Response phone lines in a calm, courteous, and professional manner using outlined protocols.
  • Obtain all necessary information from telephone callers to determine the incident location and proper response/resources from emergency response teams.
  • Monitor and operate two-way radio communications.
  • Dispatch security and emergency response personnel as needed.
  • Notifies appropriate command staff and assets during emergency events.
  • Monitor and operate multiple computer systems in dispatch console.
  • Monitor and operate closed circuit camera systems.
  • Maintain situational awareness of local weather events, resource status, significant incidents, planned events, etc.
  • Process and complete daily shift reports and file appropriately.
  • Follows directions and instructions given by supervisor.
  • Maintain cleanliness and order in offices and waiting areas.
  • Communicate any deficiencies, safety concerns, incidents to assigned supervisor.
  • Verify Identification, Background check, Drug Test Status, Compliance Training and modify/update badges as needed for existing contractors
  • Complete all assigned tasks provided by supervisor.

Benefits

  • Opportunities for Career Advancement
  • Competitive Wages
  • Ability to Receive on Demand Pay Before Pay Day
  • 401(k) with Company Contribution
  • Medical, Dental, Vision & Life Insurance
  • Voluntary Insurance (short-term disability, critical illness, accidental & legal)
  • Company Paid Life Insurance and Long-Term Disability
  • Paid Vacation & Sick Time
  • Holiday Pay
  • Tuition Assistance
  • Company Provided Training
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