Home Improvement Financing Contractor Consultant

Regions Bank•Mooresville, NC

20d•$42,000•Onsite

About The Position

At Regions, the Home Improvement Financing Contractor Consultant is the first point of contact for prospective customers and responsible for determining which customer leads meet the bank's minimum requirements. This role provides administrative support through servicing a high volume of outgoing and incoming calls while providing excellent customer service. Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Requirements

High School Diploma or GED and two (2) years of customer service or call center experience in a professional environment
Ability to be reliable, punctual, and work overtime as needed
Ability to handle multiple priorities, work in a fast-paced environment, and make decisions quickly while demonstrating adaptability
Excellent customer service skills with an emphasis on active listening, diplomacy, persuasion and problem resolution
Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong organizational skills and attention to detail
Strong verbal and written communication skills

Nice To Haves

Associate's degree or four (4) years of total related work experience

Responsibilities

Answers a high volume of outgoing and incoming calls to prescreen leads and verify eligibility for Home Improvement Financing lending programs
Communicates with contractors to understand their needs via phone and email
Performs contractor research and other relationship management team support as needed
Assists in the accurate input of contractor information in CRM system