Home Improvement Financing Operations Trainer

Regions Bank•Salt Lake City, UT

7d•Onsite

About The Position

At Regions, the Home Improvement Financing Operations Trainer works within an area of the Lending Operations group to train and coach new representatives. This position also assists with ongoing coaching, project coordination, and testing. Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner. This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Two (2) years of customer service, training, or related experience
Ability to remain calm and focused under stressful conditions
Demonstrated leadership skills
Excellent customer service skills
Excellent verbal and written communication skills
Good time management and prioritization skills
Proficient Microsoft Office Suite skills
Strong attention to detail

Responsibilities

Trains new and existing associates in Operations
Prepares and schedules training sessions
Monitors new associates during training periods to ensure accuracy and quality control
Facilitates continuing education of existing client service procedures
Offers recommendations to management in procedure implementation
Monitors calls for training purposes and provides effective feedback
Assists in planning projects that impact assigned area of Lending Operations
Performs testing as needed for projects