Home Health/Hospice and Palliative Scheduling Liaison-ABQ
About The Position
Presbyterian Healthcare Services is seeking a dedicated and detail-oriented Scheduling Liaison to support our Home Health, Hospice, and Palliative Care teams. This role plays a critical part in ensuring timely, coordinated, and high-quality care delivery to patients in their homes. Key Responsibilities Collaborate with Patient Care Managers to process referrals and schedule Field Clinician visits. Coordinate staffing across departments to optimize clinician productivity and patient care outcomes. Manage daily scheduling tasks related to the intake workflow, including direct patient communication. Share responsibility for managing the department’s phone queue alongside team members. Provide scheduling and operational support for the Albuquerque Home Health and Hospice Agency, with extended support to regional agencies within the Presbyterian Health System. Participate in cross-training initiatives to support interdisciplinary teams, including Nursing, Rehabilitation, and other clinical services. What We’re Looking For Strong organizational and communication skills. Ability to work collaboratively in a fast-paced, remote environment. Flexibility to work varied hours, including weekends. Commitment to learning and supporting across multiple disciplines.
Requirements
- High School Diploma or GED required; Associates degree preferred.
- Two (2) or more years clinical experience as a Clinical Scheduler required.
- Short-term training in Medical Terminology Customer service and scheduling experience.
- Advanced computer skills with Microsoft Office Platform.
Responsibilities
- Utilizes EMR scheduling applications to manage patient appointments and validate demographics.
- Coordinates scheduling for RDS Home Health and Hospice, including provider block time across sites.
- Ensures compliance with CMS guidelines for clinician scheduling and documentation.
- Maintains positive relationships with statewide agency personnel, internal and external.
- Handles afterhours/weekend pass-downs and manages clinician schedules using time and attendance systems.
- Produces required reports such as Supervisory Visits and Geographic Team Reports.
- Answers agency phone queue, resolves inquiries, and supports message routing.
- Supports onboarding by managing EMR schedule templates and mentoring new CSC staff.
- Secures signed provider orders to ensure timely billing and regulatory compliance.
Benefits
- Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.
- The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
