Home Evaluation Specialist DMV Metro Area

Birdwatch • Washington, DC

9h

About The Position

This position exists to be the trusted first point of in-person connection
between Birdwatch and our members, setting the tone for a long-term relationship
built on expertise, empathy, and care. Home Evaluation Specialists use their
deep understanding of residential systems to deliver clear, actionable insights
that help homeowners maintain and improve their properties—without stress or
alarm. By combining technical know-how with exceptional people skills, this role
ensures members feel informed, supported, and confident in their home care
journey. Every visit reflects Birdwatch’s mission to revolutionize home
maintenance, blending professional expertise with genuine human connection to
provide an unparalleled service experience.

Responsibilities

• Building immediate trust with members by showing up with professionalism, warmth, and empathy.
• Confidently speaking with homeowners about their property’s condition, systems, and future maintenance needs.
• Delivering clear, actionable insights through a walk-and-talk evaluation—without causing stress or alarm.
• Demonstrating deep technical knowledge of residential systems and identifying both urgent concerns and long-term care needs.
• Listening actively and communicating in a way that makes members feel understood and supported.
• Reviewing each member’s onboarding details to create a personalized, seamless visit experience.
• Spotting basic safety concerns such as gas issues, missing detectors, or loose handrails, and advising accordingly.
• Managing multiple tasks in the field efficiently, including note-taking, photography, and real-time engagement with members.
• Proactively supporting teammates when schedules allow, contributing to a positive and collaborative team culture.
• Upholding Birdwatch’s mission to revolutionize home maintenance by delivering exceptional customer experiences every time.

Benefits

• flexible scheduling
• meaningful work that builds long-term relationships with homeowners
• the chance to use your expertise without the grind of endless reports or rushed service calls

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed