Home Care Scheduler

Kind Senior Care

25d

About The Position

Kind Senior Care is seeking a compassionate, detail-oriented, and driven Scheduling Coordinator to support our growing operational needs. Kind is a thriving independent home care agency, and the right candidate will have the opportunity to work directly with our founding team and play a meaningful role in our mission: delivering the best in-home care in Massachusetts. This is a full-time position requiring previous experience in home care or healthcare scheduling. Why Kind? We might be biased, but we think Kind is a pretty great place to work. The service we provide is genuinely transformative for seniors and their loved ones, and we believe that stronger relationships lead to better care. Here's what you can expect when you join our team:

Requirements

High school diploma required; Associate's or Bachelor's Degree preferred
2+ years of experience in a scheduling, administrative, or coordination role within a home care or healthcare office setting
Strong organizational skills and the ability to manage competing priorities independently
Passion for helping seniors remain safe and independent wherever they call home
Must be able to pass a background check
Proficiency in MS Office (Outlook, Word, Excel)
Experience with scheduling or care management software

Nice To Haves

Clinical background as an HHA, CNA, or equivalent is a plus — it helps our schedulers empathize with both clients and caregivers
Experience in hospitality, customer service, or client-facing roles is strongly preferred — we value candidates who know how to make people feel heard and cared for

Responsibilities

Build and maintain Client/Caregiver schedules to ensure strong, consistent matches
Ensure shift coverage by proactively managing schedules and responding to conflicts, emergencies, and last-minute changes
Serve as a primary point of contact for Clients, family members, Caregivers, and other care professionals — providing responsive, warm, and professional communication at every touchpoint
Manage day-to-day administrative duties including answering calls, scheduling appointments, and maintaining calendars
Support compliance with state and federal regulatory requirements and internal policies