Home Care Covering Care Manager

Old Colony Elder Services • Brockton, MA

31d • Hybrid

About The Position

OCES aims to support elders and individuals with disabilities by providing vital information and coordination of services that promote healthy, safe lives for our consumers. We want to help them stay as active and engaged in their lives and in their own communities for as long as possible. The Covering Care Manager is responsible for providing immediate support to consumers when their assigned Care Manager is unavailable. This role ensures continuity of service by responding to incoming calls, taking appropriate follow-up actions, and documenting all interventions. The Covering Care Manager also assists multiple teams as needed and completes ongoing outreach based on departmental priorities.

Requirements

• Your passion for helping others and desire to make a difference
• Adaptability to be able to change as the needs of consumers and/or programs change
• At least one year of experience in the human services field

Nice To Haves

• Bachelor's degree in Social Work or related field highly preferred
• Current licensure if appropriate

Responsibilities

• Respond to incoming calls for the designated team and provide coverage for additional teams as needed.
• Take all necessary follow-up actions for uncovered caseloads when calls are received.
• Handle high-priority or urgent calls when ongoing Care Managers are not available.
• Document all actions, communication, and interventions accurately within the appropriate database.
• Participate in development, implementation, and ongoing review of participants' care plan, as assigned
• Complete calls to providers and follow up actions, including authorizations
• Conduct ongoing calls to consumers according to departmental needs and direction.
• Potential to complete home visits and related journal entries, as assigned
• Other duties as assigned

Benefits

• Ability to work with an enthusiastic team of like-minded individuals
• Opportunity to develop professionally in your chosen career
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office and home visits).
• Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances, 401K plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level