HLA - Implementation & Support Systems Engineer

CareDx, Inc.

2d • $62,000 - $77,500 • Remote

About The Position

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
We are seeking a detail-oriented and technically skilled Implementation & Support Systems Engineer (HLA Lab Specialist) to support the deployment, optimization, and maintenance of Laboratory Information Systems (LIS/LIMS), specifically in HLA and clinical laboratory environments. This role combines advanced technical support, data integration, and implementation responsibilities across both internal and external customer platforms. The ideal candidate brings a strong foundation in HLA lab workflows, SQL, HL7 interfaces, and a proactive, customer-focused mindset.

Requirements

• Education: Bachelor's degree in MIS, Computer Science or related field.
• Experience: 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment.
• Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle.
• Experience with SAP Crystal Reports development.
• Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards.
• Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols.
• Ability to manage multiple priorities independently and meet SLA-driven deadlines.
• Availability for rotating on-call support (e.g., one week per month).

Nice To Haves

• Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT).
• Exposure to biomedical systems engineering or healthcare IT environments.
• Basic scripting or coding knowledge (e.g., Python, JavaScript, shell scripting).
• Familiarity with IIS Web Services, website management, or cloud-based environments.

Responsibilities

• Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration within HLA and transplant labs.
• Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting.
• Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity.
• Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond.
• Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring.
• Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation.
• Create and maintain customized clinical and operational reports using SAP Crystal Reports.
• Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems.
• Act as a key technical resource to internal teams and external clients throughout implementation and support phases.
• Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution.
• Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs.
• Work independently and collaboratively with product,development, and clinical teams to improve system performance and user experience.
• Stay current on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices.

Benefits

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level