HIM Clerk

Greater Lawrence Family Health Center•Lawrence, MA

56d

About The Position

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site, mission-driven, non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC operates multiple clinical sites throughout the service area and serves as the sponsoring organization for the Lawrence Family Medicine Residency Program. Position Summary: Provides support for providers and other clinical staff in the maintenance, retrieval, and use of the patients’ paper and electronic health records. Provides support and guidance for other HIM Clerks. Adapt skills to cover all HIM offices throughout the Health Center. Functions with minimal supervision and applies independent judgment to issues with significant potential impact on the Clinic. Although each Health Information Clerk will be assigned to a specific function, all Clerks will be responsible for knowing how to perform all the functions performed in the Health Information Management (HIM) Department.

Requirements

Minimum of 2 years of experience as a Health Information Management Site Clerk
Computer proficiency and comfort working within EMR systems required
Strong communication and customer service skills
Excellent organizational and documentation accuracy skills
Ability to function with minimal supervision
Ability to apply independent judgment in a fast-paced environment

Nice To Haves

Bilingual (English/Spanish) skills strongly preferred
Understanding of medical terminology preferred
Ability to work some evening and/or weekend hours

Responsibilities

Provide customer service support to patients and staff requesting health information
Ensure completion and accuracy of release of information and transfer documentation
Process daily mail, faxes, and incoming documentation
Scan, index, and maintain patient records within the electronic medical record (EMR) system
Prioritize time-sensitive documents, including newborn and clinical reports
Complete referral order updates related to indexed consult and radiology reports
Maintain departmental logs and tracking tools as required
Retrieve, review, and process correspondence and documentation
Support legal name changes and demographic updates within the system
Answer phones and respond to inquiries in a timely manner
Provide guidance and day-to-day support to HIM clerical staff
Assist with training and onboarding of new HIM staff
Identify workflow or process improvement opportunities
Maintain strict confidentiality of patient medical information
Travel between sites as needed