Highway Emergency Response Operations (HERO) Dispatcher - Odessa, TX

Serco•Odessa, TX

24d

About The Position

Join Serco as a HERO Dispatcher in Odessa, Texas! Serco supports the Texas Department of Transportation (TxDOT) by operating the free HERO patrol service program with the purpose of minimizing traffic congestion and improving highway safety by clearing damaged and disabled vehicles and debris from the travel and emergency Lanes, and providing traffic control and scene protection at incidents. You will be part of a team that works closely with TxDOT, local law enforcement and other first responders daily. As a HERO Dispatcher, you can expect to: Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills. Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel. Log potential and confirmed incidents, construction and maintenance closures using ITS software. Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary. Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information Complete the initial and “on-the-job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager

Requirements

Have at least six months customer support or equivalent experience within the last three years.
High School diploma
Available to work various shifts, weekends, and holidays
Able to speak English language (fluent Spanish is plus)
This position is contingent upon your ability to pass a preemployment criminal history check and drug screen.

Nice To Haves

Able to speak English language (fluent Spanish is plus)

Responsibilities

Monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills.
Dispatch and communicate with Highway Emergency Response Operator (HERO) personnel via radio or telephone using standard protocol to the locations of road hazards and crashes, providing clear directions to the location and an accurate description of an incident as advised by citizens, public safety entities, or department personnel.
Log potential and confirmed incidents, construction and maintenance closures using ITS software.
Provide information or assistance to motorists, TxDOT personnel, or other agencies on traffic and road conditions; direct calls to appropriate personnel in traffic operations or take action as necessary.
Perform clear and concise record keeping, logging of required information, equipment checks, data gathering, and updating of manuals and contact lists that include all pertinent information
Complete the initial and “on-the-job” training programs under the supervision of, and monitored by, the Training Supervisor and Program Manager

Benefits

Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions

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