Helpdesk Technician

Loomis•Houston, TX

About The Position

The Helpdesk Technician provides first-line technical support to employees and assists with day-to-day IT operations. This role is ideal for someone beginning their IT career who is eager to learn, enjoys problem-solving, and has strong customer service skills.

Requirements

High school diploma or equivalent
Basic understanding of the Windows operating system
Familiarity with common applications (Microsoft 365, email, web browsers)
Strong interest in IT and technology
Excellent interpersonal, verbal, and written communication skills, customer-oriented.
Ability to troubleshoot and diagnose basic technical issues.
Strong problem-solving skills.
Patience and professionalism when assisting users.
Ability to follow procedures and document work clearly.
Willingness to learn and take direction.
Strong time management and organizational skills.
Ability to work in a flexible, team-oriented environment.

Nice To Haves

Associate degree or technical institute degree/certificate, a plus
Internship, lab work, or hands-on experience in IT support preferred
CompTIA A+ or working toward IT certifications preferred
Basic knowledge of networking concepts (Wi-Fi, TCP/IP, printers) preferred
Experience using a helpdesk or ticketing system

Responsibilities

Respond to IT support requests via phone, email, chat, or ticketing system.
Troubleshoot basic hardware, software, and connectivity issues.
Assist with the setup and configuration of desktops, laptops, printers, and mobile devices.
Perform password resets and account administration for the company's systems and applications.
Escalate unresolved or complex issues to senior IT staff.
Document issues, solutions, and procedures in the ticketing system.
Provide friendly, professional support to end users.
Assist with system updates, patching, and routine maintenance.
Support new employee onboarding and equipment setup.
Other duties as assigned.