Jr. Helpdesk Technician

Persistent Technology, Inc.

4d • Onsite

About The Position

Ellumen, named a three-time Top Workplace by the Washington Post, is a small business headquartered in Silver Spring, MD. We provide a broad spectrum of information technology and ancillary services to government and commercial customers primarily within the healthcare delivery domain.
We seek a Junior level Helpdesk Technician to support Ellumen's contract with the US Air Force for Medical Information Technology Network & Desktop Support Services located at the 375th Medical Group at Scott Air Force Base, IL. This position provides support services to the USAF clinical providers so that they can better serve our wounded warriors. This position is entirely onsite with no travel expected.

Requirements

• US Citizen with Security+ certification and ability to obtain and maintain a Secret Clearance
• Minimum of 4 years of related experience preferred
• Ability to lift up to 25lbs occasionally
• Must be able to troubleshoot MS Office products, SharePoint, Genesis, and other medical applications used within the facility
• Must have required vaccines to work in medical facility IAW DODI 6205_02, DHA-PI 605_34 and AFI48-110. (Seasonal Influenza, Hepatitis B, MMR, Varicella, and Tdap, as well as a baseline tuberculosis)

Nice To Haves

• Experience with HIPPA regulations and compliance preferred
• Help desk support experience preferred
• Previous work with govt. customer such as USAF or DoD preferred.

Responsibilities

• Ensure compliance with all computer and information security guidelines and directives, including those defined by the Privacy Act, HIPAA, The Joint Commission, and applicable DoD and AF guidance.
• Information Technology (IT) Asset Management (ITAM). Assist with inventory management when needed.
• Telecommunications support – assist in the management, support and tracking of the government furnished mobile devices as well as the phone systems utilized in the facility.
• Open, track, and resolve work tickets with NCC, NOSC help desk and/or Global Service Center (GSC). Other duties as assigned.
• Provide customer support to users as directed by Government.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed