Helpdesk Technician

Accessium Group INC•Town of Amherst, NY

7d•Onsite

About The Position

IT solutions company located in the Western New York area (Buffalo), specializing in providing high-end information technology to clients across WNY and multiple states, is currently expanding and looking to fill two Helpdesk Technician positions. Candidates must meet the qualifications below and be professional, customer-focused, self-driven, and team-oriented. Salary is contingent on experience and competency. ONLY candidates local to Western New York will be considered.

Requirements

Proficient with Active Directory, Windows 10/11, Windows Imaging, and hardware deployment.
Basic understanding of desktop and intermediate server administration.
Strong analytical capabilities, professional office skills, and conscientious reporting of issues and resolutions for future reference.
Customer-focused, performance-driven, detail-oriented, and demonstrates a high aptitude for technology.
Works effectively in a team environment, learning and adapting quickly to new challenges.
Ability to manage workflow, daily timesheets, and scheduling effectively.
Minimum of 3-5 years of experience in a Technical Services Analyst role or equivalent experience in Information Technology.
Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
Ability to commute: Buffalo, NY 14221
Local-short-distance travel
A reliable automobile is a must. Expenses reimbursed.

Nice To Haves

An Associates Degree in Computer Science is preferred but not required.

Responsibilities

Demonstrates competency in job-related skills suitable to customer needs and departmental services, providing excellent customer support.
Provides end-user support for a variety of technical issues via helpdesk, on-site, and remote support.
Identifies, researches, and resolves technical problems, including troubleshooting analysis for servers, workstations, and associated systems.
Installs, configures, and maintains hardware, systems, and software with networking knowledge (Switches, Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS).
Monitors system performance, performs performance tuning and handles break/fix tasks.
Implements software and network security measures; manages user accounts, permissions, email, antivirus, and anti-spam.
Responds promptly to support requests via phone, email, or in-person, documenting and tracking each case to ensure timely resolution.
Utilizes equipment and tools to ensure a safe and effective working environment, adhering to departmental policies, procedures, and guidelines.