Helpdesk Technician - 557110

Delaware Nation Industries • Bath Township, OH

11h

About The Position

Delaware Nation Industries is proud to support the Air Force Research Laboratory (AFRL) in their mission by providing IT support services. We are currently seeking a Helpdesk Technician to offer technical assistance and support related to computer systems, hardware, and software used by end-users.

Requirements

• 2+ years of technical support experience in a helpdesk or desktop support role.
• Familiarity with Windows operating systems and common business applications.
• Excellent problem-solving skills and the ability to troubleshoot hardware and software issues.
• Strong interpersonal and communication skills.
• Experience with ticketing systems and customer support practices.
• Knowledge of networking concepts and troubleshooting methods.

Nice To Haves

• IT certifications such as CompTIA A+, Security+, or equivalent are a plus.

Responsibilities

• Provide prompt technical support and assistance to users experiencing software, hardware, and networking issues.
• Respond to helpdesk calls, emails, and support tickets in a timely manner.
• Troubleshoot and resolve technical issues related to Windows desktop environments, printers, and peripherals.
• Assist users in setting up and configuring new technology, including software installations and upgrades.
• Document and manage support requests using the ticketing system.
• Maintain a customer-centric approach while addressing technical problems.
• Provide user training and guidance as necessary.
• Monitor and report on service level agreement (SLA) metrics for response and resolution times.

Benefits

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed