Helpdesk Support Specialist

TEKsystems • Hinsdale, IL

5d • $22 - $24 • Hybrid

About The Position

Provide help desk support handling calls and tickets via phone, email and tickets
Support Windows 11 and Microsoft 365 applications (Word, Excel, PowerPoint)
Perform Tier 1 Active Directory support including password resets
Support remote users with VPN connectivity and remote desktop tools
Document, track, and resolve issues using ServiceNow
Communicate effectively with end users and work efficiently in a fast‑paced environment

Requirements

• Possesses 2+ years of experience
• Windows OS and Microsoft Office support
• Active Directory support
• ServiceNow ticketing system experience

Responsibilities

• Provide help desk support handling calls and tickets via phone, email and tickets
• Support Windows 11 and Microsoft 365 applications (Word, Excel, PowerPoint)
• Perform Tier 1 Active Directory support including password resets
• Support remote users with VPN connectivity and remote desktop tools
• Document, track, and resolve issues using ServiceNow
• Communicate effectively with end users and work efficiently in a fast‑paced environment

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed