Helpdesk Support Specialist
About The Position
Field Service Technician provides installation and maintenance for equipment in the field. Their duties include installation, troubleshooting and repairs. Responsibilities: Accepting, reviewing and acting on help desk tickets Providing in-person or remote technical support through email, phone and web-based platforms Pinpointing technical issues based on reported symptoms and diagnostic reports Using remote-control software to actively repair user issues Performing basic account management tasks, such as resetting passwords and adjusting key settings Training new employees or users on new software or repair processes Assisting with routine tasks, such as inventory management Creating and maintaining work logs that document customer interactions for all projects Assisting with moving from Windows 10 to Windows 11 Set up of equipment
Requirements
- Help desk support
- Technical support
- Troubleshooting
- Help desk
- Support
- Deployment
- Windows 10
- Windows
- Active directory
- Hardware
- Ticketing system
- Windows server
- 1-2 years of helpdesk experience
- High School Degree required
Responsibilities
- Accepting, reviewing and acting on help desk tickets
- Providing in-person or remote technical support through email, phone and web-based platforms
- Pinpointing technical issues based on reported symptoms and diagnostic reports
- Using remote-control software to actively repair user issues
- Performing basic account management tasks, such as resetting passwords and adjusting key settings
- Training new employees or users on new software or repair processes
- Assisting with routine tasks, such as inventory management
- Creating and maintaining work logs that document customer interactions for all projects
- Assisting with moving from Windows 10 to Windows 11
- Set up of equipment
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
